Remote Customer Success Specialist

VentureCopilot; New York, Northern (NY, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Contract for lasting partnerships

Growth opportunities

Account manager support

Job summary

VentureCopilot seeks a friendly Customer Success Specialist to onboard new customers, answer questions, and ensure long-term value from the product. You’ll troubleshoot issues, maintain self-serve resources, and proactively check in to drive satisfaction and retention.

You’ll support US-based founders, track metrics, and share insights with the team so the product continually meets customer needs. Remote-friendly with strong English comms.

Qualifications

• 2+ years in customer success, support, or account management.
• Excellent written and spoken English communication.
• Empathy, patience, and a solution-first mindset.
• Experience with Zendesk, Intercom, or HubSpot.
• Organized, responsive, and able to handle multiple conversations.

Responsibilities

• Welcome new customers and guide them through setup.
• Respond to customer questions by email, chat, and calls.
• Troubleshoot issues and escalate when needed.
• Maintain a help center or knowledge base for common questions.
• Check in with customers proactively and track satisfaction.
• Identify at-risk accounts early and follow up.
• Gather feedback and share insights with the team.
• Log interactions in the CRM and track metrics.

Skills

Customer success

Communication

Empathy

Time management

Tools

Zendesk

Intercom

HubSpot

Job description

VentureCopilot connects ambitious US founders with vetted global talent. We accept fewer than 1% of applicants and stay involved after placement, so the match works long after day one.

Hear why we exist, what we believe in, and who we're building for:

About the Role

We're looking for a warm, capable Customer Success Specialist to help customers of a growing US company get value from the product or service and stay for the long term.

You'll onboard new customers, answer questions, resolve issues, and check in proactively, acting as the friendly, knowledgeable face of the company. You'll also spot patterns in what customers ask for and share them with the team.

About Your Client

You'll be matched with a US-based founder or executive at a growing company. We match on skills, working style, and timezone before you start, and we run a setup call before your first day so the first weeks are smooth.

Your Impact

Happy customers stay, refer others, and grow. You make sure every customer feels supported from day one, and that problems are solved before they turn into cancellations.

Core Responsibilities

Onboarding & Support

• Welcome new customers and guide them through setup
• Respond to customer questions by email, chat, and calls
• Troubleshoot issues and escape to the right teammate when needed
• Maintain a help center or shared answers for common questions

Retention & Relationships

• Check in with customers proactively and track satisfaction
• Identify at-risk accounts early and follow up
• Gather feedback and share insights with the team

Operations & Reporting

• Log all interactions in the CRM or support platform
• Track response times, resolution rates, and common issues
• Document processes and support playbooks

Requirements

Must-Have

• Professional English fluency with excellent written and spoken communication
• 2+ years in customer success, support, or account management
• Empathy, patience, and a solution-first mindset
• Experience with support or CRM tools such as Zendesk, Intercom, or HubSpot
• Organized, responsive, and comfortable handling many conversations at once
• A stable internet connection and a professional remote workspace

Nice-to-Have

• Experience supporting US customers
• SaaS or subscription business experience
• Experience writing help articles or knowledge base content
• Comfort using AI tools to draft responses and summarize tickets
• Fully remote: work from anywhere in the MENA region with a stable internet connection
• Competitive salary: top-tier pay for your skills and experience
• Long-term contracts: we hire for lasting partnerships, not short projects
• Account Manager support: regular check-ins so you're never flying solo
• Room to grow: work alongside founders building real companies, with more ownership as you prove yourself