Remote Operations & Community Manager

VentureCopilot; New York, Northern (NY, KY); Híbrido; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

VentureCopilot is seeking an organized, empathetic operations and community support specialist to own customer support inboxes, manage trip logistics, and foster a welcoming online community for a women-centered travel brand.

You will track payments, manage bookings, draft communications, and build repeatable workflows, while partnering with the founder to balance process with personal touch in a fully remote role.

Formación

• Warm, professional communication with clear boundaries.
• Strong ownership and proactive problem solving.
• Ability to manage high-volume bookings, payments and member conversations.
• Background in administration, customer service, community management, hospitality, travel, or events.
• Culturally thoughtful with awareness of Muslim women's needs.

Responsabilidades

• Manage the admin inbox and respond to customer questions clearly, thoughtfully, and promptly.
• Follow up with prospective travelers, answer trip-related questions, and help qualified leads complete their bookings.
• Maintain accurate participant records in the CRM, including leads, bookings, payment status, forms, waivers, and rooming preferences.
• Monitor outstanding payments, forms, and deadlines, sending reminders and escalating concerns when necessary.
• Support trip launches, waitlists, onboarding, pre-departure communications, and post-trip follow-up.
• Draft and schedule newsletters, trip announcements, and other community communications.
• Help manage the virtual membership platform and create a welcoming, active online environment.
• Welcome new members and guide them toward relevant groups, resources, and conversations.
• Respond to member questions and encourage thoughtful engagement across the platform.
• Coordinate with trip leaders, contractors, and external partners when participant or community needs require it.

Conocimientos

Warmth with boundaries

Ownership

Organized under volume

Experience in admin, CS, community mgm

Culturally thoughtful

Travel or hospitality background

Email marketing experience

Herramientas

CRM fluency

Descripción del empleo

VentureCopilot connects ambitious US founders with vetted global talent. We accept fewer than 1% of applicants and stay involved after placement, so the match works long after day one.

Hear why we exist, what we believe in, and who we're building for:

About the Role

This is an administrative and community-facing support role for a growing travel and community brand. You'll be the day-to-day owner of customer support, trip logistics, and community engagement, freeing the founder up to focus on trip design, partnerships, and growth rather than getting pulled into every inbox message or community post.

The person who succeeds here brings warmth and structure in equal measure. You'll build trust with a values-driven membership base, keep bookings and payments on track without anything falling through the cracks, and take ownership of recurring operational work without needing to be chased.

About Your Client

Our client creates women-only outdoor and travel experiences for Muslim women around the world. Through thoughtfully designed group trips and a growing virtual membership community, they help women explore new places, build meaningful friendships, and feel a sense of belonging in the outdoors.

Core Responsibilities

Customer & Administrative Support (35%)

• Manage the admin inbox and respond to customer questions clearly, thoughtfully, and promptly
• Follow up with prospective travelers, answer trip-related questions, and help qualified leads complete their bookings
• Maintain accurate participant records in the CRM, including leads, bookings, payment status, forms, waivers, and rooming preferences
• Monitor outstanding payments, forms, and deadlines, sending reminders and escalating concerns when necessary
• Support trip launches, waitlists, onboarding, pre-departure communications, and post-trip follow-up
• Draft and schedule newsletters, trip announcements, and other community communications

Community Management (35%)

• Help manage the virtual membership platform and create a welcoming, active online environment
• Welcome new members and guide them toward relevant groups, resources, and conversations
• Respond to member questions and encourage thoughtful engagement across the platform
• Facilitate introductions and connect members with shared interests, locations, or upcoming trips
• Monitor posts and conversations, flagging anything that requires the founder's attention or presents a safety, privacy, or community concern
• Help coordinate virtual community calls, including scheduling, reminders, and follow-up

Operational Support (30%)

• Track key metrics such as inquiry volume, booking conversions, trip capacity, and member engagement
• Provide regular updates to the founder on priorities, unresolved issues, and areas requiring a decision
• Document repeatable workflows and help develop SOPs as the organization grows
• Coordinate with trip leaders, contractors, and external partners when participant or community needs require it

Communication & Work Style

• Proactive: You flag problems early, especially anything touching member safety or privacy, before being asked.
• Communication: Primary channel to be confirmed with the founder.
• Cadence: Regular check-ins with the founder, with more intensive support during trip launches and major community events.
• Consistent: Recurring tasks (reminders, follow-ups, payment tracking) run without prompting. You own your schedule and your workload.

Requirements

Must-Have

• Warmth with boundaries: You communicate warmly and professionally, and know how to hold a policy or boundary without sounding cold.
• Ownership: The moment something is handed off, it is handled. You do not wait to be asked twice.
• Organized under volume: You can manage bookings, payments, and member conversations at once without anything slipping.
• Experience: Background in administration, customer service, community management, hospitality, travel, or events.
• Culturally thoughtful: Understands or is eager to learn about the needs of Muslim women and the importance of creating culturally thoughtful, women-centered spaces.

Nice-to-Have

• Travel or hospitality background: Familiarity with trip logistics, bookings, or membership-based communities.
• Email marketing experience: Has drafted or scheduled newsletters and campaign communications before.
• CRM fluency: Comfortable learning and managing CRMs, spreadsheets, and shared workspaces.

What You Will Learn

• How to run community management for a values-driven membership platform
• How to support end-to-end trip logistics, from booking through post-trip follow-up
• How to build and document SOPs for a growing operations function
• What it looks like to be the operational and community backbone for a founder-led travel brand
• Fully remote: work from anywhere in the MENA region with a stable internet connection
• Competitive salary: top-tier pay for your skills and experience
• Long-term contracts: we hire for lasting partnerships, not short projects
• Account Manager support: regular check-ins so you're never flying solo
• Room to grow: work alongside founders building real companies, with more ownership as you prove yourself

Ready to Join Us?

Organized, resourceful, and ready to work alongside founders who are building real companies? This role is for you! Take the next step.