Remote Operations & Billing Manager – MSP/IT Services

Iviry IT; Arlington (VA); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Life and Disability Insurance

Job summary

Iviry, LLC seeks an experienced Operations / Office Manager to own recurring admin and back-office processes supporting MSP/MSSP and Professional Services. You will handle billing, procurement coordination, vendor and licensing management, and essential business administration.

The successful candidate will independently manage assigned recurring processes, reconcile data across multiple systems, investigate exceptions, and improve procedures in a small, evolving technology-services business.

Qualifications

• Five+ years in business operations or billing administration.
• Experience preparing customer invoices and reconciling inputs.
• Experience coordinating procurement and vendor records and approvals.
• Proficiency with business apps and data reconciliation across systems.
• Ability to work independently and manage competing deadlines.
• Strong communication and discretion when handling sensitive information.

Responsibilities

• Own the monthly customer invoicing workflow and reconcile inputs across labor, licensing, and services.
• Coordinate time-entry completion and validate records for invoicing and reporting.
• Administer procurement workflows including vendor quotes and orders.
• Manage vendor and distributor administration, including licensing and renewals.
• Coordinate accounts payable/receivable with finance resources and track obligations.
• Maintain data in Halo PSA, QuickBooks Online, HubSpot, and HR/payroll systems.
• Lead Halo PSA implementation and coordinate cross-functional requirements and controls.
• Coordinate HR tasks including postings, onboarding, payroll inputs, and benefits.
• Provide support for quotations, proposals, and contract documentation.
• Develop SOPs, checklists, and recurring task schedules; identify weaknesses and improve processes.
• Identify missed billings and escalation paths; resolve with delegated authority.
• Prepare recurring operational reports for leadership and finance across business lines.
• Perform other related duties as assigned by the General Manager.

Skills

Billing administration

Procurement

Vendor management

Operations management

Independent work

Tools

Halo PSA

QuickBooks Online

HubSpot

Pax8

Ingram Micro

Job description

Iviry, LLC seeks an experienced Operations / Office Manager to own recurring admin and back-office processes supporting MSP/MSSP and Professional Services. You will handle billing, procurement coordination, vendor and licensing management, and essential business administration.

The successful candidate will independently manage assigned recurring processes, reconcile data across multiple systems, investigate exceptions, and improve procedures in a small, evolving technology-services business.