MSP Sales & Operations Administrator

Dijital Team Pty; United States; Hybrid; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical insurance from day one for you

Spouse/parent coverage option

Home office setup allowance

Internet allowance

Gym & wellness allowance

Mental health & counseling support

Certification reimbursement

Open-door culture

Flexible work – home or office

Team events & engagement

Job summary

Dijital Team Pty is seeking a highly organized Sales Administrator to support Sales, Operations, Customer Success, Procurement and Finance in a fast-paced MSP environment. You’ll coordinate admin and operational activities across quotes, procurement, renewals, CRM and PSA administration, customer orders and billing support.

Ideal candidates have MSP/IT services experience, can work across multiple systems, manage priorities, and maintain high attention to detail.

Qualifications

• 2+ years of experience in Sales Administration, Sales Support, Sales Operations, or a similar role.
• Experience within an MSP, IT services, telecommunications, or technology environment.
• Understanding of recurring revenue models and managed services agreements.
• Good understanding of sales administration and operational workflows.
• Experience supporting Account Managers, Business Development Managers, or customer-facing sales teams.

Responsibilities

• Support Account Managers throughout the sales lifecycle.
• Prepare, review, and issue customer quotations and proposals.
• Create and maintain opportunities within CRM and PSA platforms.
• Keep customer records, contracts, and sales documentation accurate and up to date.
• Monitor sales opportunities and ensure relevant information is maintained correctly.
• Follow up on outstanding quotations and customer requests.
• Support contract renewals and recurring service agreements.
• Raise and process purchase orders accurately.
• Obtain supplier pricing, product information, and licensing details.
• Coordinate hardware, software, and licensing orders.
• Liaise with distributors and vendors to obtain order updates and resolve issues.
• Track procurement activities through to completion.
• Maintain accurate records within Halo PSA, ConnectWise Manage, or equivalent platforms.
• Update opportunities, projects, contracts, subscriptions, and customer information.
• Generate reports relating to sales activity, renewals, and pipeline performance.
• Identify opportunities to improve sales administration processes and workflows.
• Generate customer invoices using Xero.
• Validate billing information and ensure invoices are accurate.
• Reconcile supplier invoices against purchase orders and customer sales orders.
• Assist with recurring billing and subscription renewals.
• Provide administrative support to Sales and Finance teams on billing-related activities.
• Act as a key point of contact for customer enquiries relating to quotes, orders, renewals, and procurement.
• Provide timely and professional updates to customers and internal stakeholders.
• Coordinate communication between customers, vendors, Account Managers, Finance, and service delivery teams.
• Help maintain a positive customer experience through accurate and responsive communication.

Skills

Sales administration

MSP/IT services

CRM administration

Quotations & proposals

Vendor coordination

Tools

Halo PSA

ConnectWise Manage

Xero

Salesforce

HubSpot

Job description

Dijital Team Pty is seeking a highly organized Sales Administrator to support Sales, Operations, Customer Success, Procurement and Finance in a fast-paced MSP environment. You’ll coordinate admin and operational activities across quotes, procurement, renewals, CRM and PSA administration, customer orders and billing support.

Ideal candidates have MSP/IT services experience, can work across multiple systems, manage priorities, and maintain high attention to detail.