Remote Operations and Feedback Specialist

Cadence Education; Oregon; Hybrid; USD 24,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision options

Life insurance

Disability insurance

401K with employer match

Tuition reimbursement

Pet insurance

Paid holidays

Paid CDA

Job summary

Cadence Education is hiring an Operations Support Specialist to manage the Complaints and Feedback Program and support school leadership across the organization. You will analyze feedback, develop reports, and coordinate communications to drive continuous improvement in our private preschools and elementary schools.

The role emphasizes data accuracy, process optimization, and cross-functional collaboration, with remote flexibility and occasional Scottsdale onsite support as needed.

Qualifications

• Reads, writes, and communicates effectively in English.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Able to develop and maintain spreadsheets, trackers, reports, and summaries.
• Proficient with Microsoft Office applications, especially Excel, Outlook, Word, and Teams.
• Strong problem-solving skills and ability to handle confidential matters.
• Ability to work independently and follow through on tasks.
• Able to collaborate across departments and leadership levels.

Responsibilities

• Administer the Complaints and Feedback Management Program across channels.
• Coordinate with field leadership to monitor concerns and escalate urgent issues.
• Analyze feedback data to identify trends and improvement opportunities.
• Develop and maintain reports, dashboards, trackers, and summaries for leadership.
• Provide operational support and communications to schools and field leaders.
• Support company initiatives through data collection and survey distribution.
• Coordinate meetings, events, and special projects with deadlines and action items.
• Maintain documentation and streamline workflows for consistency.

Skills

English communication

Organizational skills

Time management

Verbal communication

MS Office proficiency

Excel

Outlook

Word

Teams

Problem solving

Independent work

Cross-department collaboration

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

Cadence Education is hiring an Operations Support Specialist to manage the Complaints and Feedback Program and support school leadership across the organization. You will analyze feedback, develop reports, and coordinate communications to drive continuous improvement in our private preschools and elementary schools.

The role emphasizes data accuracy, process optimization, and cross-functional collaboration, with remote flexibility and occasional Scottsdale onsite support as needed.