Operational Support Specialist

Cadence Education; Oregon; Hybrid; USD 24,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision options

Life insurance

Disability insurance

401K with employer match

Tuition reimbursement

Pet insurance

Paid holidays

Paid CDA

Job summary

Cadence Education is hiring an Operations Support Specialist to manage the Complaints and Feedback Program and support school leadership across the organization. You will analyze feedback, develop reports, and coordinate communications to drive continuous improvement in our private preschools and elementary schools.

The role emphasizes data accuracy, process optimization, and cross-functional collaboration, with remote flexibility and occasional Scottsdale onsite support as needed.

Qualifications

• Reads, writes, and communicates effectively in English.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Able to develop and maintain spreadsheets, trackers, reports, and summaries.
• Proficient with Microsoft Office applications, especially Excel, Outlook, Word, and Teams.
• Strong problem-solving skills and ability to handle confidential matters.
• Ability to work independently and follow through on tasks.
• Able to collaborate across departments and leadership levels.

Responsibilities

• Administer the Complaints and Feedback Management Program across channels.
• Coordinate with field leadership to monitor concerns and escalate urgent issues.
• Analyze feedback data to identify trends and improvement opportunities.
• Develop and maintain reports, dashboards, trackers, and summaries for leadership.
• Provide operational support and communications to schools and field leaders.
• Support company initiatives through data collection and survey distribution.
• Coordinate meetings, events, and special projects with deadlines and action items.
• Maintain documentation and streamline workflows for consistency.

Skills

English communication

Organizational skills

Time management

Verbal communication

MS Office proficiency

Excel

Outlook

Word

Teams

Problem solving

Independent work

Cross-department collaboration

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

Job Location : Address8800 N Gainey Center Dr

Company Overview

Cadence Education is one of the premier early childhood educators in the United States, operating over 340 private preschools and elementary schools across 30 states. With over 30 years in business, we have developed an unparalleled expertise in preparing students to thrive in the next step of their childhood.At Cadence Education, our mission is to create bright futures for children, families, employees and our communities. This mission can only be accomplished through a team of passionate childcare professionals who combine their talents to provide an unparalleled level of care and compassion for children and their families. Our research-based curriculum and home-based environments are the leading edge of early education.Our schools are staffed with individuals who are talented, fun, and genuinely enthusiastic about child development and learning. We encourage collaboration and cherish open-communication in each school and with our corporate office. We work hard to create an outstanding work-life balance by supporting leaders and staff members every step of the way. For additional information about Cadence, please visit

Benefits of Working Full Time at Cadence Education

Competitive compensation

Hourly Pay Range: $17.37 - $22.59

On demand pay with UKG Wallet

50% childcare tuition discount

401(k) with employer match

Educational and professional development

Comprehensive benefit package for all full-time employees, including:

• Paid time off that increases with seniority
• Medical, dental, vision options available
• Additional life, disability, and retirement plans
• Tuition reimbursement
• Company-paid life insurance
• Paid holidays
• 401K
• Pet insurance
• Paid CDA

Job Description

JOB SUMMARY :The Operations Support Specialist supports Cadence Education's schools, field leadership, and School Support Center (SSC) teams through feedback management, reporting, communication, and operational coordination. This role is responsible for the day-to-day administration of the Complaints and Feedback Management Program, ensuring feedback from multiple channels is consistently tracked, appropriately routed, and resolved in a timely manner. The position also supports cross-functional collaboration, data analysis, process improvement, and operational efficiency to enhance school support and drive continuous improvement across the organization.

• Administer the Complaints and Feedback Management Program, including monitoring submissions across multiple channels and ensuring accurate documentation, categorization, routing, tracking, and resolution.
• Coordinate with field leadership and internal departments to monitor outstanding concerns, ensure timely follow-up, and elevate urgent, sensitive, or recurring issues.
• Analyze feedback data to identify trends, recurring concerns, and opportunities for operational improvement.
• Develop and maintain reports, dashboards, spreadsheets, trackers, and summaries to support data accuracy, accountability, and leadership decision-making.
• Provide operational support to schools and field leaders by responding to requests, coordinating issue resolution, and distributing communications, updates, and resources.
• Support company-wide initiatives through data collection, reporting, survey development and distribution, and ongoing progress tracking.
• Coordinate meetings, events, and special projects by managing deadlines, deliverables, and outstanding action items.
• Maintain operational documentation and support process improvement efforts by identifying opportunities to streamline workflows, improve efficiency, and strengthen consistency across the organization.

JOB QUALIFICATIONS

• Requires ability to read, write and communicate effectively in English.
• Must have strong organizational skills with a high level of attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Requires excellent written and verbal communication skills.
• Ability to develop and maintain spreadsheets, trackers, reports, and summaries.
• Must be proficiency with s with Microsoft Office applications, particularly Excel, Outlook, Word, and Teams.
• Ability to develop and maintain spreadsheets, trackers, reports, and summaries.
• Strong problem-solving skills and the ability to exercise sound judgment when handling sensitive and confidential matters.
• Ability to manage multiple priorities, work independently, and consistently follow through on tasks.
• Ability to collaborate effectively across departments and levels of leadership.

Education or equivalency

Requires a high school diploma or GED.

Experience

Requires at least three (3) years of related experience.

Location

Remote | Phoenix-area candidates preferred. Occasional onsite support in Scottsdale required as needed.

Cadence Education is an Equal Opportunity Employer.

Job Location : City

Scottsdale

Job Location : State/Province

AZ