Manager, Operations Analytics

Ladders; United States; Remote; USD 108,000 - 192,000; Full time

Benefits offered by this job

Paid time off

Flexible payroll program

Career growth & mentorship

Cross-functional collaboration

Remote work flexibility

Job summary

Ladders is seeking a Manager, Operations Analytics to partner with operations leadership and turn questions into actionable analysis. You will lead reporting, dashboards, and deep-dive analytics to improve shop performance and identify opportunities for operational improvement.

The role collaborates with regional leaders and data engineers to strengthen data quality and executive visibility, guiding system-wide changes from a remote location.

Qualifications

• Bachelor's degree required in a relevant field.
• 5+ years in business or operations analytics or equivalent experience.
• 3+ years in multi-shop management.
• 1+ year leading and mentoring analytics or operational teams.
• Advanced proficiency in Excel for complex data analysis.
• Strong knowledge of PowerPoint and Word for executive communication.
• Basic SQL skills for data extraction.
• Experience analyzing operational metrics to identify business opportunities.
• Strong financial modeling and strategic thinking skills.
• Excellent communication and stakeholder collaboration skills.
• Highly organized and self-motivated in fast-paced environments.

Responsibilities

• Partner with Operations leadership to translate business questions into analytical frameworks.
• Lead complex analyses to identify operational opportunities and guide strategic decisions.
• Develop standardized reporting packages to monitor and optimize shop operations.
• Present clear analytical narratives to drive alignment and action among leadership.
• Collaborate with Regional and District Managers to prioritize data-driven initiatives.
• Provide real-time analytical support through dashboards and ad-hoc reporting.
• Mentor and grow operations analysts.
• Support ongoing KPI reporting and operational performance tracking.
• Identify business trends impacting operational performance; partner with data engineering teams to enhance data quality and usability.
• Support the execution and measurement of system-wide operational changes.

Skills

Analytical thinking

Financial modeling

Stakeholder communication

Mentoring analytics teams

Organized and self-motivated

Education

Bachelor's degree in a relevant field

Tools

Excel

PowerPoint

Word

SQL

Job description

For our client, we are seeking a Manager, Operations Analytics to join the team of a leader in the Transportation space.

This role will partner closely with operations leadership to turn business questions into actionable analysis that supports smarter decisions across the network. You will lead reporting, dashboarding, and deep-dive analytics to improve shop performance, identify trends, and uncover opportunities for operational improvement. The position also plays a key role in cross-functional collaboration with regional and district leaders, as well as data engineering partners, to strengthen data quality, executive visibility, and the measurement of system-wide change.

Location: Remote

Compensation: $107,700 – $192,300 annually

Responsibilities

• Partner with Operations leadership to translate business questions into analytical frameworks
• Lead complex analyses to identify operational opportunities and guide strategic decisions
• Develop standardized reporting packages to monitor and optimize shop operations
• Present clear analytical narratives to drive alignment and action among leadership
• Collaborate with Regional and District Managers to prioritize data-driven initiatives
• Provide real-time analytical support through dashboards and ad-hoc reporting
• Mentor and grow operations analysts
• Support ongoing KPI reporting and operational performance tracking
• Identify business trends impacting operational performancePartner with data engineering teams to enhance data quality and usability
• Support the execution and measurement of system-wide operational changes

Qualifications

• Bachelor's degree in a relevant field
• 5+ years in business or operations analytics, or equivalent experience
• 3+ years in multi-shop management
• 1+ year leading and mentoring analytics or operational teams
• Advanced proficiency in Excel for complex data analysis
• Strong knowledge of PowerPoint and Word for executive communication
• Basic SQL skills for data extraction
• Experience analyzing operational metrics to identify business opportunities
• Strong financial modeling and strategic thinking skills
• Excellent communication and stakeholder collaboration skills
• Highly organized and self-motivated in fast-paced environments

Benefits

• Health and wellness benefits including paid time off and holiday pay
• Early access to earned wages through a flexible payroll program
• Opportunities for professional growth and mentorship
• Collaborative work environment with cross-functional teams
• Remote work flexibility

Our client is an equal opportunity employer. We encourage you to apply even if you don’t have every qualification—your background could be exactly what this team needs.