Operations Analyst

Stanley Black & Decker; United States; On-site; USD 46,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, life, vision

401(k) plan

Employee Stock Purchase Plan

Tuition reimbursement

Tool discounts

Job summary

Stanley Black & Decker in Maryland, USA is seeking an Operations Analyst to design SOPs, support project execution, and optimize workflows across the division.

The ideal candidate has 3–5 years in customer service or operations, strong Excel/PowerPoint/Word skills, experience with Power BI and SAP/TCIC, and willingness to travel up to 20%.

This role offers a competitive salary and comprehensive benefits, with opportunities to influence processes, training programs, and data-driven decision making.

Qualifications

• 3–5 years of experience in customer service or operations roles.
• Excellent verbal and written communication skills, with the ability to lead meetings and deliver presentations.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint; experience with Power BI.
• Experience with SAP/TCIC systems.
• Strong analytical skills to identify process gaps and drive improvements.
• Willingness to travel up to 20% as required.

Responsibilities

• Design SOPs to improve productivity across the division.
• Support planning and execution of projects and strategic initiatives.
• Deliver training and guidance on operational processes and best practices.
• Develop and maintain efficient workflows to support operational outcomes and informed decision-making.
• Enhance internal and partner training programs by refining procedures, tools, and best practices.
• Conduct financial analysis and prepare regular reports.
• Manage and optimize order processing and fulfillment.

Skills

Excel

PowerPoint

Word

Power BI

Communication

Analytical skills

Leadership

Power BI experience

Tools

SAP/TCIC

Job description

Operations Analyst

Maryland, USA

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job

• Designing and implementing standard operating procedures (SOPs) to improve productivity across the division.


• Supporting the planning and execution of projects and strategic initiatives.


• Delivering training and guidance to team members on operational processes and best practices.


• Developing and maintaining efficient workflows to support operational outcomes and informed decision-making.


• Enhancing internal and partner training programs by refining procedures, tools, and best practices.


• Conducting financial analysis and preparing regular reports.


• Managing and optimizing order processing and fulfillment.

The Person

You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:

• 3-5 years of experience in customer service or operations roles.


• Excellent verbal and written communication skills, with the ability to lead meetings and deliver presentations.


• Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI.


• Experience with SAP/TCIC systems.


• Strong analytical skills to identify process gaps and drive improvements.


• Willingness to travel up to 20% as required.

The Details

You’ll receive a competitive salary and a great benefits plan:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.


• Discounts on Stanley Black & Decker tools and other partner programs.

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

And More

We want our company to be a place you’ll want to be - and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.


• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.


• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.


• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take ...

1. The Salary range for this position is $45,700.00 - $73,600.00. This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.


2. The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.


3. The successful candidate may be eligible for annual merit increases.


4. Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.


5. Discounts on Stanley Black & Decker tool sand other partner programs.