Remote & Onsite Tech Support Specialist

Optum; Concord (CA); Hybrid; USD 28,000 - 50,000; Full time

Job summary

Optum is seeking a Field Services Tech to own tickets from the remote help desk and provide end-user support across the Bay Area, including on-site visits. This role emphasizes customer service, timely problem solving, and documenting resolutions.

The position offers California telecommuting flexibility for residents, with occasional commute, after-hours, and weekend schedules, and requires strong Windows and Office 365 experience.

Qualifications

• 2+ years of desktop support experience.
• 2+ years of PC/Laptop setup and maintenance on Windows 10/11.
• 2+ years of Office 365 user management.
• Ability to multi-task effectively.
• Occasional commute to offices.
• Some after-hours and weekend work may be required.
• Some 24x7 on-call rotation may be required.
• Access to reliable transportation and valid US driver's license.

Responsibilities

• Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk.
• Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation.
• Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management.
• Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area.
• Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients.
• Document all support requests (regardless of source), actions taken, and the resolution.
• Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules
• Ensure we are delivering on all Service Level Agreements with our clients
• Other duties as assigned

Skills

Desktop support

Customer service

Communication skills

Multitasking

Tools

Windows 10/11

Office 365

Remote access

Job description

Optum is seeking a Field Services Tech to own tickets from the remote help desk and provide end-user support across the Bay Area, including on-site visits. This role emphasizes customer service, timely problem solving, and documenting resolutions.

The position offers California telecommuting flexibility for residents, with occasional commute, after-hours, and weekend schedules, and requires strong Windows and Office 365 experience.