Remote Field Support Technician

UnitedHealth Group; Concord (CA); Remote; USD 57,308,000 - 103,155,000; Full time

Benefits offered by this job

Comprehensive benefits package

Stock purchase option

401k contribution

Job summary

UnitedHealth Group’s Optum brings care and technology together to improve health outcomes. The Field Services Tech will own tickets from our remote help desk and provide end-user support across sites in the Bay Area, documenting actions and resolutions for timely service.

The role requires desktop support experience, strong communication, and flexibility for after-hours or on-call rotations to meet client SLAs and ensure high-quality service.

Qualifications

• 2+ years of desktop support experience.
• 2+ years maintaining PCs, laptops, networking, Office apps.
• 2+ years of managing Office 365 user accounts.
• 2+ years of ability to multi-task.

Responsibilities

• Provide ticket ownership for clients and escalate from the remote help desk.
• Assist Network Administrator with basic networking tasks and hardware installs.
• Support desktop tasks like printer installs and password resets.
• Resolve workstation, printer, and connectivity issues via phone, email, or onsite.

Skills

Desktop support

PC/Laptop configuration

Office 365

Multi-tasking

Communication

Job description

UnitedHealth Group’s Optum brings care and technology together to improve health outcomes. The Field Services Tech will own tickets from our remote help desk and provide end-user support across sites in the Bay Area, documenting actions and resolutions for timely service.

The role requires desktop support experience, strong communication, and flexibility for after-hours or on-call rotations to meet client SLAs and ensure high-quality service.