Desktop Support Technician

Inceed, L.L.C.; Oklahoma City (OK); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life/Disability insurance

Paid time off

401(k)

Holiday pay

Direct deposit weekly

Job summary

Inceed, L.L.C. has partnered with a great company to hire a hands-on Desktop Support Technician in Oklahoma City. You’ll support end users, troubleshoot hardware and software, and help keep operations running smoothly in a fast-paced environment with strong team culture.

Responsibilities include desktop and helpdesk support, imaging and device setup, AD user administration, and onsite support across the metro area. On-call rotation is part of the schedule.

Qualifications

• Experience in desktop support or helpdesk environments.
• Strong hardware and software troubleshooting skills.
• Working knowledge of Windows 10 and 11.
• Experience with printers, peripherals, and monitors.
• Basic networking support experience.
• User administration and Active Directory experience.
• Imaging and device deployment experience.
• Ability to work onsite full-time.
• Comfortable with occasional on-call support.

Responsibilities

• Provide desktop and helpdesk support to end users
• Troubleshoot computers, monitors, printers, and peripherals
• Support Windows 10 and 11 environments
• Assist with networking and application issues
• Perform user administration and Active Directory tasks
• Handle imaging and device setup
• Support onsite users across the metro area
• Participate in an on-call rotation
• Document issues and follow through to resolution

Skills

Desktop support

Helpdesk

Windows 10/11

Printers

Monitors

Networking basics

Active Directory

Imaging

On-site work

On-call support

Job description

Compensation: $24 - $29/hour, depending on experience

Inceed has partnered with a great company to help find a skilled Desktop Support Technician to join their team!

This is a great opportunity for a hands-on IT professional who enjoys a mix of desk-side support and helpdesk work. You’ll support end users, troubleshoot hardware and software issues, and help keep operations running smoothly in a fast-paced environment with strong team culture and steady day-to-day variety.

Key Responsibilities & Duties:

• Provide desktop and helpdesk support to end users
• Troubleshoot computers, monitors, printers, and peripherals
• Support Windows 10 and 11 environments
• Assist with networking and application issues
• Perform user administration and Active Directory tasks
• Handle imaging and device setup
• Support onsite users across the metro area
• Participate in an on-call rotation
• Document issues and follow through to resolution

Required Qualifications & Experience:

• Experience in desktop support or helpdesk support
• Strong troubleshooting skills for hardware and software
• Working knowledge of Windows 10 and 11
• Experience with printers, peripherals, and monitors
• Basic networking support experience
• User administration and Active Directory experience
• Imaging and device deployment experience
• Ability to work onsite full-time
• Comfortable with occasional on-call support

Nice to Have Skills & Experience:

• Experience supporting both field and phone-based requests
• Familiarity with remote issue resolution
• Experience working in utility or enterprise environments
• Ability to support occasional local travel
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Onsite schedule with no remote flexibility
• Standard hours fall within a weekday shift window
• Occasional local travel may be required
• Very occasional overnight travel may occur
• On-call coverage is expected approximately one week per month
• Interviews are preferred onsite, with virtual available if needed

Our client unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.