Remote & Onsite IT Support Technician

Gap Inc; Town of Fishkill (NY); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Gap Inc. in New York is seeking an on-site technology support specialist to deliver fast, friendly service to employees across headquarters, stores, and offices.

You will handle device hardware and software issues, diagnose problems, and provide remote support as needed to keep coworkers productive. You will need strong customer service, problem-solving abilities, and the accountability to meet performance targets.

Qualifications

• Excellent interpersonal and customer service skills.
• Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements

Responsibilities

• Provide an exceptional technology experience for Gap Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
• Determines appropriate and alternative solutions from mostly defined procedures and options
• Research, diagnose, resolve or elevate technical and procedural issues from multiple service channels using multiple tools and documented processes
• Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
• Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
• Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.

Skills

Customer service

Interpersonal skills

Problem solving

Multitasking

Accountability

Job description

Gap Inc. in New York is seeking an on-site technology support specialist to deliver fast, friendly service to employees across headquarters, stores, and offices.

You will handle device hardware and software issues, diagnose problems, and provide remote support as needed to keep coworkers productive. You will need strong customer service, problem-solving abilities, and the accountability to meet performance targets.