Senior End-User Tech Support Leader

Gap Inc; New York (NY); Hybrid; USD 52,000 - 82,000; Full time

Job summary

Gap Inc. is seeking an IT Helpdesk professional to support end users across headquarters, stores, and remote locations. You will troubleshoot iOS and Windows devices, manage incidents, and mentor new teammates in a fast-paced environment.

You will collaborate with cross-functional teams to streamline processes, deploy scalable tech, and support executives with urgency. Hybrid on-site and remote work is supported, with a focus on rapid response and customer satisfaction.

Qualifications

• Must have experience supporting end users in a fast-paced environment.
• Familiarity with iOS and Windows devices and apps.
• Strong communication and collaboration across teams.
• Ability to handle competing priorities and meet deadlines.

Responsibilities

• Lead end-user device and application support across channels with timely, professional troubleshooting.
• Resolve hardware, OS, and software issues; apply root-cause or workaround per SOP.
• Collaborate with project teams and vendors to drive efficient, scalable solutions.
• Propose new procedures to solve recurring end-user technology issues.
• Provide onboarding and training to new team members; mentor junior staff.
• Manage small projects and ensure timely delivery aligned with team goals.
• Support Apple and PC devices and related apps across the org.
• Ensure smooth operation across Macs, iPads, iPhones, and PCs.

Skills

End-user support

iOS support

Windows support

Communication skills

Team collaboration

Hybrid environment

Executive support basics

Agile awareness

Job description

Gap Inc. is seeking an IT Helpdesk professional to support end users across headquarters, stores, and remote locations. You will troubleshoot iOS and Windows devices, manage incidents, and mentor new teammates in a fast-paced environment.

You will collaborate with cross-functional teams to streamline processes, deploy scalable tech, and support executives with urgency. Hybrid on-site and remote work is supported, with a focus on rapid response and customer satisfaction.