End-User IT Support Specialist

Gap Inc; Longview (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Discount at brands

Paid time off

Volunteer hours

401(k) matching

Stock purchase plan

Insurance

Job summary

Gap Inc. seeks a proactive IT support professional to deliver high-quality tech assistance to employees across headquarters, stores, and remote sites.

You will diagnose hardware and software issues, respond through multiple service channels, and escalate where needed to keep productivity uninterrupted. Strong interpersonal and communication skills are essential, along with the ability to multitask and stay customer-focused in a dynamic environment.

Qualifications

• Strong customer service and interpersonal skills in a fast-paced environment.
• Ability to multitask and manage multiple requests across channels.
• Clear communication and problem-solving abilities to diagnose and resolve issues.

Responsibilities

• Provide exceptional technology support to Gap Inc. employees across HQ, stores, and remote locations.
• Diagnose, resolve, or escalate hardware and software issues.
• Utilize multiple service channels to ensure timely 해결 and follow-up.
• Deliver a welcoming, customer-focused support experience across in-person and virtual interactions.
• Maintain consistent service quality and keep stakeholders informed.

Skills

Customer service

Interpersonal skills

Multitasking

Problem solving

Communication

Tools

Ticketing systems

Job description

Gap Inc. seeks a proactive IT support professional to deliver high-quality tech assistance to employees across headquarters, stores, and remote sites.

You will diagnose hardware and software issues, respond through multiple service channels, and escalate where needed to keep productivity uninterrupted. Strong interpersonal and communication skills are essential, along with the ability to multitask and stay customer-focused in a dynamic environment.