Remote & Onsite IT Support Pro – Grow Your Tech Skills

Insight Recruitment; Columbus (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

Insight Recruitment seeks an IT Support Specialist to join a collaborative technical team in Columbus, Nebraska. The role provides remote and onsite support to business customers and requires resolving day-to-day technology issues while growing technical skills.

The position offers a full-time schedule, Monday–Friday, 8:00 AM–5:00 PM, with emphasis on teamwork, customer service, and ongoing professional development within a growing technology services organization.

Qualifications

• At least 1 year of professional IT experience with hardware and software troubleshooting.
• Familiarity with Windows desktop operating systems, common business applications, and email systems.
• Understanding of printer configuration, malware removal tools, and TCP/IP networking.
• Basic working knowledge of Windows Server, Active Directory, Group Policy, and DNS.
• Familiarity with wireless networking and LAN/WAN technologies.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.

Responsibilities

• Respond to technical support requests through phone, email, and other communication channels.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Provide remote and onsite technical support to business customers.
• Troubleshoot basic network connectivity issues involving TCP/IP, wireless networks, and LAN/WAN environments.
• Assist with Windows Server, Active Directory, Group Policy, and DNS-related issues.
• Evaluate the urgency of support requests and escalate more complex issues when appropriate.
• Communicate clearly with customers and internal team members to ensure timely resolution of technical problems.
• Collaborate with other technical professionals and continue expanding knowledge as the organization grows.

Skills

Troubleshooting

Communication

Customer service

Independent work

Tools

Windows Server

Active Directory

Group Policy

DNS

TCP/IP networking

LAN/WAN

Job description

Insight Recruitment seeks an IT Support Specialist to join a collaborative technical team in Columbus, Nebraska. The role provides remote and onsite support to business customers and requires resolving day-to-day technology issues while growing technical skills.

The position offers a full-time schedule, Monday–Friday, 8:00 AM–5:00 PM, with emphasis on teamwork, customer service, and ongoing professional development within a growing technology services organization.