Remote IT Support Specialist (Onsite Options)

Novus Insight, Inc.; Washington; Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

PTO & flex schedule

401k match

Tuition reimbursement

Profit sharing

Bonuses

Job summary

Novus Insight, Inc. is seeking a Support Specialist to provide remote and on-site IT support for clients. The role entails handling complex technical issues, software/hardware troubleshooting, and configuring Office 365 environments.

It requires strong technical skills and a willingness to travel to client sites as needed. The position is in-office with remote support responsibilities, offering growth opportunities, benefits, and a collaborative culture.

Qualifications

• Associate’s degree or equivalent experience preferred.
• 1–5+ years’ experience in providing technical support.
• Strong computer skills and familiarity with Windows environments.

Responsibilities

• Provides support to employees and customers in resolving complex or escalated technology issues.
• Troubleshoots software and hardware issues on laptops, desktops, tablets, smartphones, servers, and network equipment.
• Installs software releases, system upgrades, and configures Office 365 environments (OneDrive, SharePoint, Exchange Online, Azure AD, Teams).
• Monitors system configuration to ensure data integrity and address software problems.
• Manages tickets through the PSA/ticketing platform and assists with cybersecurity best practices.

Skills

Advanced computer skills

Education

Associate’s Degree in technology field

Job description

Novus Insight, Inc. is seeking a Support Specialist to provide remote and on-site IT support for clients. The role entails handling complex technical issues, software/hardware troubleshooting, and configuring Office 365 environments.

It requires strong technical skills and a willingness to travel to client sites as needed. The position is in-office with remote support responsibilities, offering growth opportunities, benefits, and a collaborative culture.