Remote & Onsite IT Service Desk Support Analyst

Stellarus; California (MO); Hybrid; USD 33,000 - 52,000; Full time

Job summary

Stellarus is seeking a Service Desk Support Analyst to provide remote and in-person IT support in a hybrid workplace. This role covers diagnostics, software guidance, and ticketing in a modern environment, reporting to the IT Supervisor and maintaining service quality.

The ideal candidate will have 3 years of experience, familiarity with AD, Exchange Admin Center, Azure, ServiceNow, and Microsoft 365; macOS support is strongly preferred.

Qualifications

• Associate degree or equivalent experience preferred.
• 3 years of work experience required, with 2 in high-volume service desks preferred.
• Working knowledge of AD, Exchange Admin Center, Azure, and ServiceNow is preferred.
• Basic troubleshooting of Microsoft 365 apps is required.
• Experience supporting macOS devices is strongly preferred.

Responsibilities

• Follow security, governance, and risk requirements while delivering technical support.
• Provide phone and chat support, diagnostics, and troubleshooting for computers, networks, and peripherals.
• Support end users and provide training for software used in the business.
• Maintain case updates and generate operational metric reports for management.
• Develop and audit standard operating procedures for remote IT support.
• Create knowledge articles and act as SME for assigned services.

Skills

Communication

Diagnostics

Troubleshooting

Education

Associate degree

Tools

Active Directory

Microsoft Exchange Admin Center

Microsoft Azure

ServiceNow

Microsoft 365

macOS

Job description

Stellarus is seeking a Service Desk Support Analyst to provide remote and in-person IT support in a hybrid workplace. This role covers diagnostics, software guidance, and ticketing in a modern environment, reporting to the IT Supervisor and maintaining service quality.

The ideal candidate will have 3 years of experience, familiarity with AD, Exchange Admin Center, Azure, ServiceNow, and Microsoft 365; macOS support is strongly preferred.