Onsite Healthcare IT Help Desk Tier 2 Specialist - Durham

TalentLNX LLC; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

TalentLNX LLC in Durham, NC is seeking a Healthcare IT Help Desk Analyst, Tier 2 to resolve escalated issues for hardware, software and clinical applications. You will support Windows, Microsoft 365, Active Directory, printers, VPN, and mobile devices, while maintaining a secure HIPAA-compliant environment.

The role requires an Associate degree in IT or equivalent, at least 2 years of help desk experience, and familiarity with ServiceNow.

Qualifications

• Associate degree in IT or equivalent experience.
• Minimum of 2 years of help desk or desktop support experience.
• Strong Windows, Microsoft 365, and Active Directory skills.
• Experience with a ticketing system such as ServiceNow.

Responsibilities

• Resolve escalated tickets for hardware, software, and network issues.
• Support Microsoft 365, Windows, and mobile devices.
• Manage user accounts and access in Active Directory and Azure AD.
• Troubleshoot printers, VPN, and remote access.
• Document fixes and update the knowledge base.
• Image and deploy laptops and workstations.
• Coach Tier 1 analysts on common fixes.
• Follow change, asset, and security procedures.
• Escalate security incidents immediately.
• Support new hire onboarding and offboarding.
• Take part in an on-call rotation.
• Protect patient information in line with HIPAA.

Skills

Windows

Microsoft 365

Active Directory

Troubleshooting

Communication

VPN

Education

Associate IT degree or equivalent

Tools

ServiceNow

Job description

TalentLNX LLC in Durham, NC is seeking a Healthcare IT Help Desk Analyst, Tier 2 to resolve escalated issues for hardware, software and clinical applications. You will support Windows, Microsoft 365, Active Directory, printers, VPN, and mobile devices, while maintaining a secure HIPAA-compliant environment.

The role requires an Associate degree in IT or equivalent, at least 2 years of help desk experience, and familiarity with ServiceNow.