Remote Banking Call Center Specialist

Berkshire Bank Company; West Medford (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Beacon Bank & Trust is seeking a Call Center Customer Support Specialist to join the team in MA/RI/NY. This non-exempt role requires handling customer inquiries, resolving issues, and guiding clients through banking products and services.

Strong communication and a customer-first mindset are essential. The position emphasizes teamwork, multi-tasking, and eligibility for remote work in a flexible environment.

Qualifications

• High School diploma and at least 1 year of banking experience.
• Experience working remotely or in a flexible environment.
• Proficient with MS Office and strong customer service skills.

Responsibilities

• Respond to inbound calls from customers and provide excellent service.
• Assist with deposits, loan rate requests, product information and online banking issues.
• Process PIN resets, online banking setup, e-statements and check orders.
• Identify customer needs and cross-sell or refer to the appropriate bank line.
• Stay informed on bank policies and comply with regulations.
• Provide backup coaching to new team members as needed.

Skills

Excellent customer service skills

MS Office proficiency

Bilingual English/Spanish

Team player

Multi-tasking

Education

High School diploma

Tools

MS Office

Job description

Beacon Bank & Trust is seeking a Call Center Customer Support Specialist to join the team in MA/RI/NY. This non-exempt role requires handling customer inquiries, resolving issues, and guiding clients through banking products and services.

Strong communication and a customer-first mindset are essential. The position emphasizes teamwork, multi-tasking, and eligibility for remote work in a flexible environment.