Remote Pharmacy Technician - Customer Care Specialist

Onco360; Louisville (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k match

Paid Time Off

Tuition Reimbursement

Company paid life, short and long-term

Job summary

Onco360 is recruiting a Pharmacy Technician - Customer Care Specialist for a remote position based out of Louisville, KY. The role supports the sales team and providers while handling customer care issues with onsite training at the Louisville pharmacy.

Starting salary begins at $22.00 per hour with a $5,000 sign-on bonus for hires before Oct 31, 2026. Benefits include retirement matching, PTO, tuition reimbursement, and company-paid life and disability coverage.

Qualifications

• Customer service, problem solving, and excellent communication skills verbal and writing required.
• Work independently with little to no guidance.
• High School Diploma required; Bachelor’s degree preferred.
• Pharmacy Technician State License/Registration and National Pharmacy Technician Certification required.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Skills

Customer service

Problem solving

Communication

Independent work

Education

High School Diploma

Bachelor’s degree

Pharmacy Technician State License/Registration

National Pharmacy Technician Certification (CPhT)

Job description

Onco360 is recruiting a Pharmacy Technician - Customer Care Specialist for a remote position based out of Louisville, KY. The role supports the sales team and providers while handling customer care issues with onsite training at the Louisville pharmacy.

Starting salary begins at $22.00 per hour with a $5,000 sign-on bonus for hires before Oct 31, 2026. Benefits include retirement matching, PTO, tuition reimbursement, and company-paid life and disability coverage.