Remote Oncology Client Services Associate I

BillionToOne Inc.; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

100% premium healthcare coverage

16 weeks paid parental leave

4% 401(k) company match

Supplemental fertility benefits

Increased PTO with tenure

Job summary

BillionToOne is hiring a Client Services Associate I, Oncology for a fully remote role on the East Coast. The position runs Monday–Friday, 8:30 AM to 4:30 PM ET and pays $29.34 per hour, with eligibility for an annual bonus and a total four-year value up to about $269,000.

This entry-level role supports physicians, clinics, and patients, leveraging CRM/LIMS tools and contributing to scalable customer success in a fast-growing biotech environment with excellent benefits.

Qualifications

• 1+ years of client-facing experience in a fast-paced environment.
• Familiarity with CRM tools (Salesforce, Zendesk) is a plus.
• Strong organizational and multi-tasking abilities.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Engage customers and resolve issues to deliver a superior experience.
• Respond to inquiries via phone, email, and web from physicians, offices, and patients.
• Clarify questions about technology, products, services, test status, and costs.
• Maintain precise documentation of communications and follow-ups.
• Collaborate with the lab to ensure accurate client info and timely results.
• Enter and qualify new customer data into CRM and LIMS.
• Identify issues and help develop best practices with leadership.
• Participate in cross-functional projects and All Hands meetings.

Skills

Client-facing experience

CRM tools

Organizational skills

Verbal and written communication

Problem solving

Education

4-year degree

Tools

Salesforce

Zendesk

Job description

BillionToOne is hiring a Client Services Associate I, Oncology for a fully remote role on the East Coast. The position runs Monday–Friday, 8:30 AM to 4:30 PM ET and pays $29.34 per hour, with eligibility for an annual bonus and a total four-year value up to about $269,000.

This entry-level role supports physicians, clinics, and patients, leveraging CRM/LIMS tools and contributing to scalable customer success in a fast-growing biotech environment with excellent benefits.