Oncology Client Success Associate

Ali Aydi; New York (NY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual bonus and comprehensive company

401(k) match

Free healthcare options

Fully paid parental leave

Job summary

BillionToOne seeks a Client Services Associate I for Oncology (East Coast) to deliver exceptional service to physicians, clinics, patients, and staff. This remote role reports to the Client Services Manager and follows an 8:30 AM–4:30 PM ET schedule.

The CSA will handle inquiries about technology, test results, costs, billing, and insurance, while coordinating with labs and sales teams to ensure timely results and a positive customer experience.

Qualifications

• 1+ years of client-facing experience.
• Experience with CRM tools (Salesforce, Zendesk) is a plus.
• Strong organizational skills with ability to handle multiple assignments.
• Ability to work in a fast-paced, demanding environment.
• Outstanding verbal, written, and presentation skills.
• Passion for creating a delightful customer experience.
• Ability to analyze complex situations and implement solutions.

Responsibilities

• Engage customers to resolve issues and deliver top-notch experience.
• Respond to inquiries via phone, email, and web from physicians, clinics, and patients.
• Explain technology, products, and services; discuss test status, costs, billing, and insurance.
• Maintain clear documentation of all communications and follow-ups.
• Collaborate with the laboratory to ensure timely delivery of results.
• Contact physicians to obtain missing information from orders.
• Enter customer data into CRM and LIMS systems.
• Identify issues and work with leadership to improve processes.
• Participate in cross-functional projects and represent the organization in meetings.

Skills

Client-facing experience

Communication

Organizational skills

Problem solving

Multitasking

Spanish language (nice-to-have)

Tools

Salesforce

Zendesk

Job description

BillionToOne seeks a Client Services Associate I for Oncology (East Coast) to deliver exceptional service to physicians, clinics, patients, and staff. This remote role reports to the Client Services Manager and follows an 8:30 AM–4:30 PM ET schedule.

The CSA will handle inquiries about technology, test results, costs, billing, and insurance, while coordinating with labs and sales teams to ensure timely results and a positive customer experience.