Oncology Client Services Associate (Remote—East Coast)

Resumonk; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Generous family leave

Town Hall meetings

Job summary

BillionToOne is seeking a Client Services Associate I, Oncology (East Coast) to deliver exceptional service to physicians, clinics, patients, and staff. This full-time remote role reports to the Client Services Manager and operates Monday–Friday, 8:30 AM–4:30 PM ET.

Responsibilities include handling inquiries about our technology, documenting interactions, and coordinating with the lab to ensure timely test results.

Qualifications

• 1+ years of prior client-facing experience.
• 4-year college degree (or equivalent in experience).
• Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus.
• Advanced organizational skills with the ability to handle multiple assignments simultaneously.
• Ability to work in a very fast-paced, demanding environment.
• Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences.
• Passion for creating a delightful experience for internal and external customers.
• Ability to analyze complex situations independently and implement appropriate solutions.

Responsibilities

• Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience.
• Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients.
• Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage.
• Keep precise and clear documentation of all communications and follow-up activities.
• Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results.
• Contact physicians and other medical personnel to obtain missing information from test orders.
• Enter and qualify new customer information into CRM and LIMS systems.
• Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes.
• Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization.
• Represent the organization during intra-department meetings or All Hands meetings as needed.

Skills

Client-facing

Bachelor's degree

CRM tools

Organizational skills

Fast-paced environment

Communication skills

Customer experience

Analytical

Education

Bachelor's degree or equivalent

Tools

Salesforce

Zendesk

Job description

BillionToOne is seeking a Client Services Associate I, Oncology (East Coast) to deliver exceptional service to physicians, clinics, patients, and staff. This full-time remote role reports to the Client Services Manager and operates Monday–Friday, 8:30 AM–4:30 PM ET.

Responsibilities include handling inquiries about our technology, documenting interactions, and coordinating with the lab to ensure timely test results.