Remote Oncology Client Services Associate - East Coast

Kenyan Edu; New York (NY); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

Weekly town hall meetings

Company 401k match 4%

Medical and dental benefits

Generous parental leave

Job summary

BillionToOne is hiring a Client Services Associate I, Oncology (East Coast) for a fully remote, full-time role. You will serve as the face of the company for physicians, clinics, patients, and staff, handling inquiries about technology, tests, costs, and insurance while ensuring precise documentation and timely test results.

The role requires at least 1 year of client-facing experience and a 4-year degree. Experience with CRM tools is a plus, and strong communication skills are essential in a

Qualifications

• 1+ years of client-facing experience.
• 4-year college degree (or equivalent).
• Experience with CRM tools (Salesforce, Zendesk) is a plus.
• Advanced organizational skills with the ability to handle multiple assignments.
• Ability to work in a fast-paced environment.
• Outstanding verbal, written, and presentation skills.
• Passion for creating a delightful experience for customers.
• Ability to analyze complex situations independently and implement solutions.

Responsibilities

• Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience.
• Oversee and respond to all types of communication (phone, email, web inquiries) from physicians, clinics, and patients.
• Explain our technology, products, and services and status of test results, costs, billing, and insurance coverage.
• Maintain precise and clear documentation of all communications and follow-up activities.
• Collaborate with our laboratory to ensure accurate client information and timely delivery of test results.
• Contact physicians and medical personnel to obtain missing information from test orders.
• Enter and qualify new customer information into CRM and LIMS systems.
• Identify issues and trends and collaborate with leadership to improve processes.
• Participate in cross-functional projects to build a world-class Customer Service organization.

Skills

Client-facing experience

CRM tools (Salesforce, Zendesk)

Organizational skills

Verbal communication

Written communication

Presentation skills

Independent problem solving

Education

Bachelor's degree or equivalent

Job description

BillionToOne is hiring a Client Services Associate I, Oncology (East Coast) for a fully remote, full-time role. You will serve as the face of the company for physicians, clinics, patients, and staff, handling inquiries about technology, tests, costs, and insurance while ensuring precise documentation and timely test results.

The role requires at least 1 year of client-facing experience and a 4-year degree. Experience with CRM tools is a plus, and strong communication skills are essential in a