Oncology Client Services Associate — Remote (East Coast)

BillionToOne Inc.; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual bonus

401(k) with company match

Medical and dental coverage

Family bonding leave

Generous PTO

Job summary

BillionToOne Inc. is seeking a Client Services Associate I, Oncology (East Coast) to provide exceptional service to physicians, clinics, patients, and staff. The role is remote full-time and reports to the Client Services Manager, with standard hours 8:30 AM to 4:30 PM ET.

You will handle inquiries about our technology, products, and test results, document communications, and collaborate with the lab to ensure timely delivery of results. Strong communication and CRM experience are essential.

Qualifications

• 1+ years of client-facing experience.
• 4-year college degree (or equivalent).
• Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus.
• Advanced organizational skills with the ability to handle multiple assignments.
• Ability to work in a fast-paced environment.
• Outstanding verbal, written, and presentation skills.
• Passion for creating a delightful experience for customers.
• Ability to analyze complex situations independently and implement solutions.

Responsibilities

• Engage customers in a positive and courteous manner to resolve issues and deliver the best possible experience.
• Respond to inquiries via phone, email, and web from physicians, offices, and patients.
• Explain our technology, products, and services and test result status.
• Document communications and follow-ups precisely.
• Collaborate with the lab to ensure accurate client information and timely results.
• Contact physicians to obtain missing order information.
• Enter new customer data into CRM and LIMS.
• Identify issues and suggest process improvements.
• Participate in cross-functional projects to build a world-class CS organization.
• Represent the organization in meetings as needed.

Skills

Client-facing

CRM tools (Salesforce, Zendesk)

Excellent communication

Education

Bachelor's degree

Tools

Salesforce / Zendesk

Job description

BillionToOne Inc. is seeking a Client Services Associate I, Oncology (East Coast) to provide exceptional service to physicians, clinics, patients, and staff. The role is remote full-time and reports to the Client Services Manager, with standard hours 8:30 AM to 4:30 PM ET.

You will handle inquiries about our technology, products, and test results, document communications, and collaborate with the lab to ensure timely delivery of results. Strong communication and CRM experience are essential.