Remote Oncology Client Services Associate I

BillionToOne Inc.; New York (NY); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Family bonding leave (16 weeks)

Fertility benefits coverage

Generous parental leave

Job summary

BillionToOne is seeking a Client Services Associate I, Oncology (East Coast) to deliver exceptional service to physicians, clinics, patients, and staff. This remote, full-time role reports to the Client Services Manager and follows a Monday–Friday schedule from 8:30 AM to 4:30 PM ET.

You will engage customers, coordinate with the lab, manage CRM/LIMS data, and help drive best practices across the organization to support Unity and Northstar diagnostics.

Qualifications

• 1+ years of client-facing experience.
• Experience with CRM tools (Salesforce, Zendesk) is a plus.
• Advanced organizational skills with the ability to handle multiple assignments simultaneously.
• Ability to work in a very fast-paced, demanding environment.
• Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences.
• Passion for creating a delightful experience for internal and external customers.
• Ability to analyze complex situations independently and implement appropriate solutions.
• Spanish proficiency is a nice-to-have.

Responsibilities

• Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience.
• Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients.
• Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage.
• Keep precise and clear documentation of all communications and follow-up activities.
• Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results.
• Contact physicians and other medical personnel to obtain missing information from test orders.
• Enter and qualify new customer information into CRM and LIMS systems.
• Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes.
• Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization.
• Represent the organization during intra-department meetings or All Hands meetings as needed.

Skills

Client-facing

Analytical thinking

Organizational skills

Fast-paced environment

Verbal communication

Written communication

Presentation skills

Customer experience

Spanish proficiency

Tools

Salesforce

Zendesk

Job description

BillionToOne is seeking a Client Services Associate I, Oncology (East Coast) to deliver exceptional service to physicians, clinics, patients, and staff. This remote, full-time role reports to the Client Services Manager and follows a Monday–Friday schedule from 8:30 AM to 4:30 PM ET.

You will engage customers, coordinate with the lab, manage CRM/LIMS data, and help drive best practices across the organization to support Unity and Northstar diagnostics.