Remote Onboarding Support Specialist

Remote Jobs

Hampton (VA)

Remote

USD 4,408,000 - 5,510,000

Full time

6 days ago

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Benefits offered by this job

100% remote

Equipment provided

Health Insurance

Disability insurance

Life Insurance

PTO

Yuna Health

EAP

401k

Perkspot

Job summary

Remote Jobs is hiring for an Onboarding Support Specialist to join our CX team in a fully remote capacity. You will serve as the relational bridge between the company and Drop Coordinators, welcoming new coordinators and building long-term trust-based relationships across channels.

You will manage requests, educate coordinators on tools and programs, and drive growth through targeted outreach and development initiatives.

Qualifications

3+ years in high-volume contact center or customer support.
Supervisory, management, or team lead experience preferred.
Ability to independently manage escalated calls and navigate high-pressure conversations.
Strong troubleshooting skills across multiple systems.
Genuine passion for healthy living and organic products.
Relationship-driven customer service approach with strong problem-solving skills.
Excellent verbal, written, and interpersonal communication skills with active listening abilities.
Compassionate, patient, and solutions-oriented approach when supporting customers.
Emotional maturity, professionalism, and high integrity when handling sensitive or difficult interactions.
Strong organizational skills with the ability to manage multiple priorities and systems.
Adaptable, positive attitude with a willingness to learn and grow.
Comfortable working in Windows-based applications, email platforms, phone systems, and multi-screen environments.
Basic typing proficiency and strong internet navigation skills.
Successful completion of required background check and drug screening.

Responsibilities

Serve as primary support partner to Drop Coordinators, providing exceptional service rooted in the customers Core Values and vision.
Welcome and onboard new Drop Coordinators, ensuring they feel supported, informed, and set up for success.
Build and cultivate long-term, trust-based relationships with both new and established Drop Coordinators.
Manage incoming requests including new drop applications, location changes, semi-open drop approvals, and other drop-related needs.
Conduct proactive outreach to an assigned group of Drop Coordinators to check in, troubleshoot challenges, and support growth.
Educate Drop Coordinators with tools, training, and marketing ideas to strengthen their communities and expand participation.
Encourage drop growth through customer-provided programs and resources such as the Drop Coordinator Development Program, social media strategies, and local promotion guidance.
Identify potential Anchor Drop opportunities.
Screen interested drops, clearly explain the Anchor Drop program, and assess readiness.
Recommend qualified drops to the Customer Success Manager for review, approval, and transition.
Respond to Drop Coordinator inquiries across phone, email, chat, SMS, and voicemail channels.
Provide clear, honest, and compassionate communication that builds trust and confidence.
Take ownership of every experience from first contact through resolution.
Perform basic customer and drop account maintenance, including updates to contact information and locations.
Enter credits and debits according to company guidelines using internal systems.
Apply sound judgment and policy knowledge to resolve issues effectively and fairly.
Identify needs, anticipate challenges, and seek opportunities to delight and support our community.