Remote Onboarding Success Partner

Housecall Pro; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Culture of innovation

Job summary

Housecall Pro is hiring an Onboarding Specialist to ensure a seamless onboarding experience for service professionals, guiding them from signup to active usage and value realization. You will be the primary contact during the critical early period, addressing questions, building confidence, and driving product adoption while collaborating across Sales, Marketing, Engineering, and Support teams.

The role emphasizes empathy, ownership, and a proactive approach to solving issues, helping Pros feel

Qualifications

• 1-3+ years experience in full-time customer success, implementation or sales.
• Bachelor's degree or equivalent experience in a related field
• Advanced English proficiency

Responsibilities

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value.
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding.
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption.
• Effectively communicate client information, trends, and feedback across teams (Sales, Marketing, Engineering, and Tech Support).
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth.
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach.

Skills

Customer success

Communication skills

English proficiency

Education

Bachelor's degree or equivalent

Tools

AI tools experience

Job description

Housecall Pro is hiring an Onboarding Specialist to ensure a seamless onboarding experience for service professionals, guiding them from signup to active usage and value realization. You will be the primary contact during the critical early period, addressing questions, building confidence, and driving product adoption while collaborating across Sales, Marketing, Engineering, and Support teams.

The role emphasizes empathy, ownership, and a proactive approach to solving issues, helping Pros feel