Remote Onboarding Specialist for Pros in Mexico

Housecall Pro; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Job summary

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless onboarding experience for home service professionals (Pros) onto our platform. You will coordinate activation, adoption, and value delivery while providing outstanding support and addressing Pros' questions and concerns.

You will own the early lifecycle, guiding Pros through post-enrollment adoption, reinforcing product value, and collaborating with Sales, Marketing, Engineering, and Support teams to optimize the Pro journey.

Qualifications

• 1-3+ years experience in full-time customer success, implementation or sales.
• Bachelor's degree or equivalent experience in a related field.
• Proven success in developing relationships with new customers and exceeding success metrics.
• Ability to work the scheduled shifts: Monday - Friday 9am-6pm PST.
• Advanced English proficiency.

Responsibilities

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value.
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding.
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption.
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support).
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth.
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach.
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience.
• Manage details, timelines, and action to drive efficiency.
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis.
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery.
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions.

Skills

Customer success

Relationship building

English proficiency

Shift availability

Education

Bachelor's degree

Job description

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless onboarding experience for home service professionals (Pros) onto our platform. You will coordinate activation, adoption, and value delivery while providing outstanding support and addressing Pros' questions and concerns.

You will own the early lifecycle, guiding Pros through post-enrollment adoption, reinforcing product value, and collaborating with Sales, Marketing, Engineering, and Support teams to optimize the Pro journey.