Remote Onboarding & Success Specialist

Housecall Pro; United States; Remoto; USD 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid holidays

Flexible time off

Descrizione del lavoro

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless and positive onboarding experience for our service professionals (Pros). You will coordinate activation, adoption, and product utilization, serving as the primary contact during early lifecycle and reinforcing the value of Housecall Pro.

You’ll collaborate across Sales, Marketing, Engineering, and Tech Support, driving early product adoption while creating confidence in the decision to join Housecall Pro.

Competenze

• 1-3+ years experience in full-time customer success, implementation or sales.
• Bachelor's degree or equivalent in a related field.
• Proven success in developing relationships with new customers and exceeding success metrics.
• Advanced English proficiency.

Mansioni

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization.
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding.
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption.
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support).
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth.
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach.
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience.
• Manage details, timelines, and action to drive efficiency.
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis.
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery.
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions.

Conoscenze

Customer success

Relationship building

Communication skills

Formazione

Bachelor's degree or equivalent

Strumenti

AI tools

Descrizione del lavoro

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless and positive onboarding experience for our service professionals (Pros). You will coordinate activation, adoption, and product utilization, serving as the primary contact during early lifecycle and reinforcing the value of Housecall Pro.

You’ll collaborate across Sales, Marketing, Engineering, and Tech Support, driving early product adoption while creating confidence in the decision to join Housecall Pro.