Remote Onboarding Specialist - SaaS Automotive AI
CarCutter
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Benefits offered by this job
Job summary
CarCutter is seeking an Onboarding Specialist in the United States to guide dealerships and marketplace clients from contract signature to a fully live CarCutter setup. You will own the end-to-end onboarding journey, ensuring timely go-lives and a great client experience.
You will coordinate with internal teams for token configurations, website integrations, and custom graphics, train users on the platform and HubSpot-based processes, and transition accounts to Customer Success with clear
Qualifications
- 2+ years in onboarding/implementation or technical account management in SaaS.
- Familiarity with automotive industry is a plus.
- Experience with SaaS integrations and APIs; able to explain tech to non-tech.
Responsibilities
- Own the onboarding journey from kickoff to go-live within timelines.
- Lead kickoff sessions to align technical environment and goals.
- Coordinate with internal teams on token configurations and integrations.
- Train users on the platform, including mobile app and hub integration.
- Maintain onboarding records in HubSpot and flag risks early.
- Escalate blockers and coordinate with tech teams for quick resolution.
- Handoff to Customer Success with context and open items.
- Identify friction points and improve onboarding playbooks and tooling.
- Communicate proactively with clients and defend costs.
Skills
Tools
Job description
CarCutter is seeking an Onboarding Specialist in the United States to guide dealerships and marketplace clients from contract signature to a fully live CarCutter setup. You will own the end-to-end onboarding journey, ensuring timely go-lives and a great client experience.
You will coordinate with internal teams for token configurations, website integrations, and custom graphics, train users on the platform and HubSpot-based processes, and transition accounts to Customer Success with clear
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