Dealer Onboarding Success Lead (Auto Marketplace)

Amazon Inc.

New York (NY)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Amazon Autos seeks an Onboarding Specialist to lead dealer onboarding on our marketplace, guiding new dealerships from contract to first live transactions and beyond. You will manage end-to-end onboarding, coordinate with cross-functional teams, and drive scalable improvements to accelerate time-to-launch while ensuring a smooth dealer experience.

Based in our office with up to 25% travel, you will serve as the primary contact for dealers, resolve blockers, and report onboarding KPIs to

Qualifications

Experience in onboarding or dealer programs is a plus.
Ability to coordinate with multiple internal teams across functions.
Strong communication and project-management mindset for onboarding workstreams.

Responsibilities

Own the end-to-end onboarding process for new dealerships including implementation, setup, configuration, integration and launch.
Serve as the primary point of contact for dealers during onboarding, escalating blockers to keep timelines.
Partner with Business Development, Account Management, Seller Experience, Product, and Program Management to align milestones.
Identify gaps, develop scalable SOPs and tooling improvements for onboarding at scale.
Track onboarding KPIs and report insights to drive accountability.