Onboarding Specialist

CarCutter; West Virginia; Remote; USD 70,000 - 86,000; Full time

Job summary

CarCutter, a US-based SaaS platform for automotive visual merchandising, seeks an Onboarding Specialist to guide new customers from contract to live setup. You will own the end-to-end onboarding journey, coordinating with Account Implementation, Account Integration, and Graphics teams to ensure a smooth go-live and strong time-to-value.

In this remote-friendly role, you will train dealers and marketplace users on the platform and mobile app, monitor progress, and proactively address risks.

Qualifications

• 2+ years in customer-facing onboarding or SaaS implementation.
• Experience in tech account management is a plus.
• Familiarity with automotive dealership operations is a strong plus.
• Strong project management and communication skills.

Responsibilities

• Own the full onboarding lifecycle from kickoff to live setup.
• Lead kickoff sessions to understand environment and goals.
• Coordinate with internal teams for token configs, integrations, and graphics.
• Train customers on platform, apps, and integration features.
• Maintain onboarding pipeline in HubSpot and flag risks.
• Serve as escalation point for blockers and resolve issues.
• Handoff to Customer Success after sanity check.
• Identify process improvements with CX/Ops to refine playbooks.
• Maintain proactive client communications and cost visibility.

Skills

Onboarding

Implementation

Tech account mgmt

SaaS integrations

APIs

Project management

Communication

Remote collaboration

Tools

HubSpot

Arrows

Job description

About Carcutter

SaaS platform at the intersection of computer vision and automotive retail, CarCutter is redefining how dealerships and OEM networks approach inventory merchandising, automating photo operations and elevating visual merchandising at scale.
By seamlessly incorporating state-of-the-art AI models into every step of the vehicle photography workflow, we empower businesses to elevate their visual assets at scale, boosting engagement and conversion. We provide a cutting-edge SaaS solution trusted by the industry's top players.

Trusted by leading automotive brands and dealer groups across Europe, CarCutter delivers measurable impact where it matters most: helping customers sell more cars, faster, through intelligent automation and data-driven workflows.

CarCutter

Location: Full-remote in USA, Eastern / Central time are favored

Position Overview

Location: United States, Full Remote

As an Onboarding Specialist, you are the first point of contact for our newly signed customers, guiding them from contract signature to a fully live and successful CarCutter setup. You own the end-to-end onboarding journey, ensuring every dealership, dealer group, or marketplace goes live efficiently, confidently, and with a great experience. Your work directly impacts time-to-value, early adoption, and long-term customer retention.

What You'll Do

• Own the Onboarding Journey: Manage the full onboarding lifecycle from kickoff call to sanity check completion, ensuring clients go live within defined timelines and with a seamless experience.

• Kickoff & Discovery: Lead structured kickoff sessions with new clients to understand their technical environment, workflows, and goals, and set clear expectations for the onboarding process.

• Technical Coordination: Act as the primary liaison between the customer and internal teams (Account Implementation Specialists, Account Integration Specialists, and Graphics) to coordinate token configurations, website integrations, and custom graphics delivery.

• Customer Enablement: Train end users and administrators on CarCutter's platform, including the mobile app, CarCutter Hub, and integration features, to drive early adoption and product proficiency.

• Progress Tracking: Maintain accurate and up-to-date onboarding pipeline records in HubSpot, flagging risks, delays, or "ghost" accounts proactively.

• Issue Resolution: Serve as the escalation point for onboarding blockers, coordinating with technical teams to resolve integration or configuration issues quickly and effectively.

• Handoff to Customer Success: Ensure a smooth and documented transition to the CSM team once the sanity check is validated, sharing key context on customer setup, preferences, and open items.

• Process Improvement: Identify recurring friction points in the onboarding process and collaborate with the CX&Ops team to continuously refine playbooks, timelines, and tooling.

• Ownership: own a proactive communication with the client by giving as much visibility as possible and be the first defender of costs

What We Are Looking For

• Experience: 2+ years of experience in a customer-facing onboarding, implementation, or technical account management role, ideally within a SaaS environment.

• Industry Knowledge: Familiarity with the automotive industry or dealership operations is a strong plus.

• Technical Aptitude: Comfortable with SaaS integrations, APIs, and web-based tools; ability to understand and explain technical concepts to non-technical stakeholders.

• Project Management Skills: Proven ability to manage multiple onboarding projects simultaneously, prioritize effectively, and meet deadlines.

• Communication: Excellent written and verbal communication skills; able to build trust with both technical and business contacts at dealerships and dealer groups.

• Tool Proficiency: Experience with CRM tools (HubSpot or similar) and customer success platforms (Arrows).

• Autonomy: Self-starter who thrives in a fast-paced, remote environment while staying aligned with cross-functional teams across time zones.

What We Offer

• A competitive compensation package with a performance-driven structure.

• The opportunity to shape and grow the US onboarding practice from the ground up.

• A collaborative, international team that moves fast and values your impact.

Hiring Process

1. Intro call with our Talent Acquisition team.

2. Meeting with the Head of Customer Success.

3. Meeting with our Partnership manager

4. Case study.

5. Final conversation with our CRO.

6. Reference check.

—> Up to 78K$ OTE