Remote Onboarding Project Manager for Radiology SaaS

Surgimate; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary plus commissions/bo

401(k) with company match

Medical, dental & vision plans

Long Term Disability and LifeInsurance

Home Internet & Wellness allowances

Holidays + PTO

Volunteer time and personal days

Job summary

Surgimate’s openDoctor onboarding team is seeking an Onboarding Project Manager to own the customer onboarding journey from kickoff to go-live. You will train users, configure builds, and troubleshoot in real time, while coordinating with R&D, Customer Support, and Implementations to ensure seamless integration with existing systems.

You are a strong communicator with excellent organizational skills, capable of managing multiple projects and guiding customers through complex workflows in a

Qualifications

• PM or SaaS implementation experience is a plus, but not required.
• Familiarity with radiology or imaging center workflows (patient scheduling, intake, referrals) strongly preferred
• Experience working with healthcare customers or within healthcare operations a plus
• Experience working closely with clients
• Willingness to train end users, configure product builds, and troubleshoot hands-on throughout implementation
• Effective communication and presentation skills across all levels of an organization
• Ability to work independently across multiple projects and meet deadlines
• A keen eye for detail and a high level of organizational capability
• Ability to rapidly grasp and apply complex business and technical concepts
• Passion for providing the highest quality service to customers
• Excellent communication and interpersonal skills

Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring milestones are met on schedule.
• Coordinate and communicate with stakeholders to ensure alignment and successful onboarding.
• Conduct regular project status meetings, providing updates on progress, risks, and issues.
• Identify and mitigate project risks, resolving obstacles impacting timelines or deliverables.
• Provide hands-on training and support to ensure a smooth transition to the new system.
• Coordinate technical resources for connectivity between openDoctor and customer systems.
• Collaborate with R&D, Support, and Implementations teams to resolve challenges and enhance interoperability.
• Configure openDoctor product builds during implementation; address customization needs.
• Continuously assess and improve implementation processes using best practices.
• Refine requirements and configure internal controls, settings, and quality checks.
• Capture meeting details and action items for follow-up.
• Lead live customer training sessions, in person or virtual.
• Perform other duties as assigned by management.

Skills

Project management

Radiology workflows

Healthcare customers

Client relationships

Hands-on training

Communication

Self-management

Attention to detail

Problem-solving

Organizational skills

Presentation skills

Job description

Surgimate’s openDoctor onboarding team is seeking an Onboarding Project Manager to own the customer onboarding journey from kickoff to go-live. You will train users, configure builds, and troubleshoot in real time, while coordinating with R&D, Customer Support, and Implementations to ensure seamless integration with existing systems.

You are a strong communicator with excellent organizational skills, capable of managing multiple projects and guiding customers through complex workflows in a