Onboarding Project Manager (OD)

Surgimate; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary plus commissions/bo

401(k) with company match

Medical, dental & vision plans

Long Term Disability and LifeInsurance

Home Internet & Wellness allowances

Holidays + PTO

Volunteer time and personal days

Job summary

Surgimate’s openDoctor onboarding team is seeking an Onboarding Project Manager to own the customer onboarding journey from kickoff to go-live. You will train users, configure builds, and troubleshoot in real time, while coordinating with R&D, Customer Support, and Implementations to ensure seamless integration with existing systems.

You are a strong communicator with excellent organizational skills, capable of managing multiple projects and guiding customers through complex workflows in a

Qualifications

• PM or SaaS implementation experience is a plus, but not required.
• Familiarity with radiology or imaging center workflows (patient scheduling, intake, referrals) strongly preferred
• Experience working with healthcare customers or within healthcare operations a plus
• Experience working closely with clients
• Willingness to train end users, configure product builds, and troubleshoot hands-on throughout implementation
• Effective communication and presentation skills across all levels of an organization
• Ability to work independently across multiple projects and meet deadlines
• A keen eye for detail and a high level of organizational capability
• Ability to rapidly grasp and apply complex business and technical concepts
• Passion for providing the highest quality service to customers
• Excellent communication and interpersonal skills

Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring milestones are met on schedule.
• Coordinate and communicate with stakeholders to ensure alignment and successful onboarding.
• Conduct regular project status meetings, providing updates on progress, risks, and issues.
• Identify and mitigate project risks, resolving obstacles impacting timelines or deliverables.
• Provide hands-on training and support to ensure a smooth transition to the new system.
• Coordinate technical resources for connectivity between openDoctor and customer systems.
• Collaborate with R&D, Support, and Implementations teams to resolve challenges and enhance interoperability.
• Configure openDoctor product builds during implementation; address customization needs.
• Continuously assess and improve implementation processes using best practices.
• Refine requirements and configure internal controls, settings, and quality checks.
• Capture meeting details and action items for follow-up.
• Lead live customer training sessions, in person or virtual.
• Perform other duties as assigned by management.

Skills

Project management

Radiology workflows

Healthcare customers

Client relationships

Hands-on training

Communication

Self-management

Attention to detail

Problem-solving

Organizational skills

Presentation skills

Job description

At openDoctor, we're on a mission to change how patients schedule and access radiology care. Driven by a passionate and dedicated team, openDoctor is a SaaS platform in the digital health space, part of the Surgimate family, helping imaging centers and radiology groups simplify patient scheduling and access.

As Onboarding Project Manager, you'll own onboarding for new openDoctor customers. You'll manage each project from kickoff to go-live and deliver solutions that change how radiology practices serve their patients. You're hands-on and customer-facing at your core: comfortable training users directly, configuring builds, and troubleshooting in real time. You also pick up new workflows quickly, including the day-to-day rhythms of an imaging center. You are passionate about managing technology projects, a strong communicator, and have great organizational and interpersonal skills. The Project Manager must be collaborative with a penchant for problem-solving in a complex environment.

Key Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.

• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.

• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule.

• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding.

• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.

• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables.

• Get hands-on with customers, providing direct training and support throughout the implementation process to ensure a smooth transition to the new system.

• Coordinate technical resources to ensure seamless connectivity between openDoctor and other systems customers are using.

• Collaborate with the R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability.

• Work hands-on to configure openDoctor product builds during the implementation phase.

• Collaborate with the development team to address customization needs and ensure client satisfaction.

• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.

• Roll up your sleeves to help customers refine requirements and configure internal controls, settings, and quality checks.

• Capture details of meetings/events and communicate subsequent notes and action items to relevant parties.

• Lead live customer training sessions, in person or virtually, as needed.

• Other duties as assigned by management.

Required Qualifications

• Project management or SaaS implementation experience a plus, but not required

• Familiarity with radiology or imaging center workflows (patient scheduling, intake, referrals) strongly preferred

• Experience working with healthcare customers or within healthcare operations a plus

• Experience working closely with clients.

• Willingness to roll up your sleeves — training end users, configuring product builds, and troubleshooting hands-on throughout implementation.

• Effective communication and presentation skills, with the ability to communicate across all levels of an organization.

• Ability to work independently across multiple projects and meet deadlines.

• A keen eye for detail and a high level of organizational capability.

• Ability to rapidly grasp and apply complex business and technical concepts.

• Passion for providing the highest quality service to customers.

• Excellent communication and interpersonal skills.

Working Conditions

• Remote-first role with occasional travel required

• Flexibility to work extended hours as needed to support key initiatives

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Learn more about Surgimate

Our Product & Mission:

At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care.

Our Team:

At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly.

Read more about our team & values here:
https://www.surgimate.com/
https://us.implantbase.com/

https://opendr.com/
Our IMPACT:
Everything we do is guided by IMPACT — the values that shape how we work together and show up for our customers:

• Integrity — we do the right thing, even when no one's watching

• Mission-Driven — we're motivated by the impact we have on patients and providers

• Progress Every Day — we push ourselves to keep learning and improving

• Accountability — we own our work and our outcomes

• Customer-Centric — we put our customers at the center of every decision

• Team — we win together

Our Benefits:

Full time, US based team members can expect:

• Competitive salary plus commissions/bonus, 401(k) with company match up to 4%

• Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents.

• Long Term Disability and Life Insurance

• Home Internet & Wellness allowances

• 10 Holidays + 2 Holiday Eves

• 18 days PTO, 18 days Sick Leave

• Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)

Applicants must be authorized to work in the United States without sponsorship.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.