Remote Onboarding Manager — Voice & Telecom Solutions

Sinch; United States; Remote; USD 112.000 - 175.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision plans

Employee Assistance Program (EAP)

401(k) with employer match

Generous paid time off

Paid parental leave

Remote work options

Volunteer time off

Reward+ discounts

Zusammenfassung

Sinch is seeking an Onboarding Manager to lead a high-performing Voice Onboarding Specialists team responsible for end-to-end customer onboarding, trunking setups, and migrations. You will align delivery with revenue timelines while maintaining strong customer relationships.

You will combine leadership experience with deep telecom knowledge (VOIP, SIP, TDM/IP) and manage workloads, coach staff, and monitor KPIs.

Qualifikationen

• Bachelor’s degree in Business, Telecommunications, Engineering, or related field.
• 3+ years of formal supervisory/management experience.
• 5+ years of project or customer management experience in telecommunications/VoIP.
• Strong proficiency in Salesforce and Microsoft Office Suite.
• Deep understanding of VOIP, TDM & IP networks, switching tech, SIP, and traffic routing.

Aufgaben

• Lead onboarding team to achieve operational excellence and meet milestones.
• Manage team workloads, quality reviews, and escalation for issues.
• Coach staff and conduct regular performance evaluations against KPIs/SLA.
• Oversee end-to-end onboarding, requirements collection, design validation, and billing workflows.
• Submit and track trunk groups, capacity upgrades, and routing changes.
• Provide structured program status reports and KPI updates to executives.

Kenntnisse

Leadership

People management

Stakeholder management

Communication

Problem solving

Ausbildung

Bachelor's degree in Business, Telecommunications, Engineering, or related field

Tools

Salesforce

Microsoft Office

Jobbeschreibung

Sinch is seeking an Onboarding Manager to lead a high-performing Voice Onboarding Specialists team responsible for end-to-end customer onboarding, trunking setups, and migrations. You will align delivery with revenue timelines while maintaining strong customer relationships.

You will combine leadership experience with deep telecom knowledge (VOIP, SIP, TDM/IP) and manage workloads, coach staff, and monitor KPIs.