Technical Telecom Onboarding Project Manager

Mitel; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Mitel is seeking a Technical Project Manager to oversee the planning, execution, and delivery of telecommunications projects, ensuring they are on time, within budget, and meet quality standards.

You will design, develop, and execute end-user configurations and call routing for SMB customers, coordinating with internal teams and customers to deliver a world-class onboarding experience and a seamless go-live.

Qualifications

• Experience in telecommunications and call-flow.
• Experience with porting telephone numbers.
• Basic networking knowledge.
• Must possess excellent computer skills including spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
• Exceptional interpersonal skills, excellent written and verbal communications skills.
• Naturally inclined to exceed expectations and provide outstanding customer service (both internally and externally).
• Be passionate about your work and maintain a calm demeanor in difficult situations.
• Excellent organizational skills.
• Attention to detail.

Responsibilities

• Manage projects in accordance with contractual time, cost and quality requirements
• Work with customers to identify requirements, project planning, evaluation and overall customer support
• Responsible for scheduling and management of resources and delegation of tasks
• Provide and execute on a detailed onboarding plan with customers
• Set and meet critical onboarding deadlines with customers
• Work on telecommunications system installations; typically for business in the SMB space.
• Update and maintain internal customer record data base with all the information on customer orders for onboarding coordination and billing purposes
• Working with clients to gather information and set up porting from their existing carriers, and develop secondary port solutions
• Develop and implement call flow design to meet customer’s requirements
• Ensure that call-flow programming and QA is completed leading up to customer go-live
• Maintain an in‑depth understanding of Mitel’s capabilities, services and business impact points to effectively communicate within Mitel and to clients
• Provide assistance to internal and external customers on how to use Mitel services/features
• Conduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation
• Ensure custom solutions are documented for the Mitel Customer Success Team and Support teams, and ready to accept accountability for the customer after successful implementation
• Resource for team members who work on other projects that may need additional assistance.
• Follow project management guidelines and procedures to attain individual and team wide Net Promoter Score.

Skills

Telecommunications experience

Call-flow knowledge

Porting numbers experience

Networking basics

MS Office proficiency

Excellent communication

Customer service mindset

Organizational skills

Education

Prince2 or PMP certification

Tools

MS Project

Excel

Word

PowerPoint

Job description

Mitel is seeking a Technical Project Manager to oversee the planning, execution, and delivery of telecommunications projects, ensuring they are on time, within budget, and meet quality standards.

You will design, develop, and execute end-user configurations and call routing for SMB customers, coordinating with internal teams and customers to deliver a world-class onboarding experience and a seamless go-live.