Remote Onboarding & Implementation Lead

Collage

Ontario (CA)

Remote

USD 50.000 - 57.000

Vollzeit

Vor 6 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Remote work

MacBook provided

Home office budget

Monthly work-from-home allowance

Flexible hours

Group benefits

Zusammenfassung

ACTO is seeking a Customer Success professional to lead end-to-end implementations of ACTO Omnichannel for Pharmaceutical and Biotech organizations. You will be the onboarding strategist and primary project manager, guiding customers through implementation, governance, and successful go-lives.

Role blends platform expertise, onboarding best practices, and structured project management to deliver measurable value with a remote-first setup across Ontario and beyond.

Qualifikationen

Experience leading end-to-end implementations and onboarding strategies for enterprise customers.
Ability to guide customers through implementation, ensuring governance and go-lives.
Strong communication and relationship-building skills for long-term adoption.

Aufgaben

Own project plan creation, scope, timelines, milestones, and roles; leverage AI for planning and prioritization.
Lead all client communications, setting agendas, capturing decisions, and sending follow-ups.
Coordinate across Product, Data, Engineering, Sales, Services, and CS to ensure smooth execution.
Identify risks, manage changes, and maintain project momentum with proactive governance.

Kenntnisse

Onboarding

Project management

Cross-functional coordination

Customer success

Tools

Wrike

Zoom AI notes

ChatGPT

Claude

Gemini

Jobbeschreibung