Manager, Implementation Canada Operations (Fully Remote)

Partner Company; United States; Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Remote work in Canada

Job summary

Partner Company, a technology partner focused on effective onboarding solutions, is seeking an experienced Implementation Lead to manage a remote-first team delivering customer success and operational excellence.

You will coach professionals, monitor KPIs, and collaborate with cross-functional teams to remove barriers in the customer journey while using data and feedback to drive continuous improvement.

Qualifications

• 6–8+ years in onboarding, implementation, customer success, or project management in a tech environment.
• 2+ years of direct people management experience with a data-driven approach.
• Excellent project management and stakeholder communication skills.

Responsibilities

• Lead a remote-first implementation team focused on customer success and operational excellence.
• Identify opportunities and improve processes using data and feedback.
• Coach and develop implementation professionals through one-on-ones and reviews.
• Monitor KPIs and quality metrics to identify trends and gaps.
• Collaborate with cross-functional teams to remove barriers and enhance the customer journey.

Skills

People management

Project management

Data-driven decision making

Stakeholder communication

KPIs & performance tracking

Remote leadership

Job description

• Lead a remote-first implementation team focused on customer success and operational excellence.
• Use data, customer feedback, and operational insights to identify opportunities and improve processes.

Key Accountabilities:

• Coach and develop implementation professionals through one-on-ones, performance reviews, and career planning.
• Monitor KPIs and quality metrics to identify trends, coaching opportunities, and process gaps.
• Partner with cross-functional teams to remove barriers and enhance the customer journey.

Requirements:

• 6-8+ years in onboarding, implementation, customer success, or project management in a tech environment.
• 2+ years of direct people management experience and a data-driven approach.
• Excellent project management and stakeholder communication skills.
• Base salary CAD $92,500 per year, with medical, dental, vision, life insurance, 401(k), and PTO.
• Remote work arrangement for candidates located in Canada.

Partner Company

The company is a technology partner that helps customers achieve value through effective implementation and onboarding solutions. It operates in a remote-first environment with a collaborative, mission-driven culture that values accountability, continuous learning, and data-driven decision-making.