Customer Success Associate

Free resume; United States; Remote; USD 140,000 - 250,000; Full time

Job summary

Voltus is seeking a Customer Success Associate to onboard new customer sites into energy markets and get them live quickly. You manage onboarding from contract to live site, coordinating data collection, registrations, hardware installation, and testing with Sales, Field Engineering, Market Operations, and Dispatch Operations.

The goal is to get sites live in under 100 days in a remote, full-time role with competitive compensation for commercial and industrial customers across the United States.

Qualifications

• Experience coordinating cross-functional onboarding processes.
• Ability to manage data collection and hardware installation tasks.
• Familiarity with energy market onboarding for commercial/industrial customers.

Responsibilities

• Own onboarding from signed contract to live site, coordinating across Supply, Field Engineering, Market Operations, and Dispatch Operations.
• Serve as the main point of contact for the customer throughout the onboarding journey.
• Set expectations early about what participating in the program will entail and the timeline to live site.

Job description

Job Description

Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers earn cash by letting us maximize the value of their operational flexibility in energy markets. We hire people who are bright, gritty, and good, who care about a cleaner energy future, and who want to work in a fast-paced, entrepreneurial environment. The Role As a Customer Success Associate, you get new customer sites into the energy market and ready to perform so they start earning. You own the project management of onboarding from signed contract to a live site, which means keeping data collection, registrations, hardware installation, and testing moving across Sales, Field Engineering, Market Operations, and Dispatch Operations. Our goal is to get sites live in under 100 days. You are the main point of contact for the customer along the way, and you set expectations early about what participating in the program will actu

Remote full-time en 140,000–250,000 USD/yr

Remote full-time en 130,000–160,000 USD/yr