Customer Success Associate

Voltus; United States; Remote; USD 55,000 - 80,000; Full time

Job summary

Voltus is seeking a Customer Success Associate to drive onboarding for new customer sites into the energy market. You will own the project management from contract signing to a live site, coordinating data collection, registrations, hardware installation, and testing across Sales, Field Engineering, Market Operations, and Dispatch Operations.

The role aims to get sites live in under 100 days, serving as the main customer contact and setting early expectations about participation in the program.

Qualifications

• Onboard new customer sites from signed contract to live site.
• Coordinate onboarding data collection, registrations, hardware installation, and testing across teams.

Responsibilities

• Be the main point of contact for the customer during onboarding.
• Set expectations on program participation and timelines.
• Drive site live onboarding to target of under 100 days.

Skills

Project management

Onboarding

Client communication

Energy markets

Job description

Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers earn cash by letting us maximize the value of their operational flexibility in energy markets. We hire people who are bright, gritty, and good, who care about a cleaner energy future, and who want to work in a fast-paced, entrepreneurial environment. The Role As a Customer Success Associate, you get new customer sites into the energy market and ready to perform so they start earning. You own the project management of onboarding from signed contract to a live site, which means keeping data collection, registrations, hardware installation, and testing moving across Sales, Field Engineering, Market Operations, and Dispatch Operations. Our goal is to get sites live in under 100 days. You are the main point of contact for the customer along the way, and you set expectations early about what participating in the program will actu