Remote & On-Site Tech Support for Inspection Systems

OSI Systems, Inc.; Oak Ridge (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health plans

401(k) retirement plan

Health savings account

Job summary

Rapiscan, an OSI Systems, Inc. company, seeks a Customer Support Technician to maximize customer satisfaction through technical expertise and direct communication.

Role includes system installations and ensuring ongoing operation to customer specifications, primarily via scheduled maintenance with repairs as needed. Responsibilities include remote/onsite support, troubleshooting, training participation, and thorough documentation.

Qualifications

• Associates degree or equivalent experience in a technical related field with emphasis on computer networking, databases, and diagnostics.
• 1+ year in technical support with focus on networking, VPNs and remote desktop support.
• Proficiency with Windows Computer Management, TCP/IP, and Remote Computing.

Responsibilities

• Provide remote and on-site technical support for installation, remote software installation, commissioning and troubleshooting of Rapiscan systems.
• Identify and analyze instrument problems, perform remote diagnostics, and provide repair instructions to meet specifications.
• Acquire understanding of Rapiscan│AS&E hardware and software to help customers resolve questions.
• Support and own technical issues at existing customer sites.
• Document all service activities including inventory, service orders and expense reports.
• Participate in training and continuous improvement, coordinating corrective actions as needed.

Skills

Networking

VPNs

Remote desktop

Windows administration

TCP/IP

Education

Associate degree in a technical field

Tools

MS Office

SQL

CRM software

Diagnostic tools

Job description

Rapiscan, an OSI Systems, Inc. company, seeks a Customer Support Technician to maximize customer satisfaction through technical expertise and direct communication.

Role includes system installations and ensuring ongoing operation to customer specifications, primarily via scheduled maintenance with repairs as needed. Responsibilities include remote/onsite support, troubleshooting, training participation, and thorough documentation.