Field Service Technician

Rapiscan Systems; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health plans

401(k) retirement plan

Employee Stock Purchase Program (ESPP)

Paid time off

Job summary

Rapiscan Systems, an OSI Systems Company, is seeking a Field Service Technician based out of New York City, NY. You will perform service and maintenance on Rapiscan systems, respond to contract requirements, and support customers with technical issues and on-site visits.

This intermediate-level role requires advanced troubleshooting, independent thinking, and the ability to work shifts and on-call duties. Travel, equipment handling, and data reporting with D365 are part of daily

Qualifications

• Minimum 5 years supporting complex capital equipment in a service capacity.
• BS in Electronic Technology or Engineering with Mechanical experience.
• Technical degree or demonstrable mechanical ability.
• Strong knowledge of Analog, Digital, and Mechanical systems.
• Networking hardware and software knowledge.
• Database management and programming, software/firmware protocols.
• Strong written and verbal communication skills; multilingual is a plus.
• Proficiency with Microsoft Office suite.
• Working knowledge of D365 workflow management systems or similar ERP.

Responsibilities

• Perform service and maintenance for Rapiscan systems.
• Follow Field Service contract requirements for response time and reporting.
• Communicate with customers to ensure work aligns with plan and Rapiscan objectives.
• Coordinate with Customer Service for timely parts delivery.
• Maintain and carry Field Service Tool Set; assist others as needed.
• Complete timely D365 reporting of labor, expense, and materials.
• Manage documentation per Rapiscan policy and customer requirements.
• Follow safety program requirements.

Skills

Advanced troubleshooting

Networking

Digital/Analog/Mechanical

D365

Microsoft Office

Problem solving

Strong communication

Education

Bachelor's degree in Electronic Technology or Engineering

Technical degree or equivalent

Tools

D365

ERP systems

MS Office

Job description

Overview

Rapiscan Systems, an OSI Systems Company is seeking a Field Service Technician, based out of New York City, NY.

Rapiscan empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X‑ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

A Field Service Technician with Rapiscan has the primary responsibility of ensuring the users of Rapiscan equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position may also be relied upon to assist FST's & peers with troubleshooting and diagnostic skills. It is not uncommon to incur work days in excess of 8 hours, and shift work is required in this position. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. All FST's will be expected to assist in the field training of new FST's.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Assist other FST’s or peers when needed or requested.
• Complete timely D365 reporting of labor, expense, and materials to support relevant service contract requirements and Rapiscan policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via D365 reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Shift work mandatory.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.

Travel Requirements

• Perform periodic travel (as needed) both international and domestic for training and repair on Rapiscan equipment.

Qualifications

• Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity. previous X-Ray experience a plus, prior Field Service experience preferred.
• BS. (or equivalent combination of education and experience) in Electronic Technology or Engineering with Mechanical Engineering experience
• Technical degree or, demonstrable mechanical ability and knowledge, (previous experience may be substituted for the Technical Degree).
• Strong knowledge / skills of Analog, Digital, and Mechanical systems.
• Networking hardware and software knowledge and application skills a must.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus).
• Good working knowledge of Microsoft Office suite.
• Working knowledge of D365 workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions based upon Rapiscan guidelines.
• Must be able to obtain and maintain a Secure Worker Access ID (SWAC).
• Perform periodic travel (as needed) both international and domestic for training and repair on Rapiscan.

Life at OSI

Pay may range from $28.00 - $30.00 hourly

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job‑related knowledge and skills, and education in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long‑term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&DD insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full‑time salaried employees are entitled to flexible time‑off.

Equal Opportunity Employer – Disability and Veteran Know Your Rights

Equal Opportunity Employer – Disability and Veteran Know Your Rights

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.