Remote Field Service Engineer I — Electronics & Systems

Rapiscan Systems; Memphis (TN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health plans

401(k) retirement plan

Health savings account

Disability insurance

Life insurance

AD&D insurance

Leave of absence programs

Job summary

Rapiscan Systems, a division of OSI Systems, seeks a Field Service Engineer 1 to install, maintain and repair Rapiscan systems remotely from the Memphis area. You will identify equipment issues, repair to spec and escalate as needed to minimize downtime.

Responsibilities include end-user training, on-site issue ownership, generating service reports, and documenting all activities. Travel up to 80% domestically and internationally is required; lifting up to 50 pounds and certifications may be

Qualifications

• Associates degree in a technical related field with a strong emphasis in networks, software, science and/or engineering.
• Minimum three (3) experience in service, applications, technical support, or in electronic equipment.
• Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required.
• Strong organizational skills evidenced by excellent time management; must be self-reliant, dependable, and professional.
• Excellent interpersonal communication skills; must be able to build productive customer relationships and handle client complaints in a professional manner.
• Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing.

Responsibilities

• Acquire a complete understanding (end-user level) of the Rapiscan hardware and software to help the customer quickly resolve their questions or issues.
• Generate Daily/Monthly/Yearly reports of on-site interactions.
• Support and provide ownership of technical issues at existing customer sites.
• Maintain statistics of customer questions and issues for both hardware and software to locate issues that need attention; suggest improvements to the appropriate department or group.
• Participates in training programs and continuous improvement efforts and coordinates corrective action processes for current products.
• Monitor’s end-user feedback through regular interaction with end users either by phone or at the clients’ site.
• Conduct equipment/system acceptance testing following established procedures
• Interacts with other departments to supply technical information and problem resolutions as needed.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Must have the physical capabilities to lift, carry or otherwise move and position objects weighing up to 50 pounds.
• Must have the ability to obtain forklift, manlift, scissor-lift certifications.
• Ability to work long hours and overnights when needed.
• Possess the willingness and flexibility to travel domestically and internationally up to 80% and at times, with short notice.
• Maintain valid passport and ability to work in hazardous environment and countries.
• Maintain credit card as required to support business travel.
• Uphold the company’s core values of Integrity, Innovation, Accountability and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Skills

Customer service

Time management

Communication skills

Relationship building

Self-reliant

Education

Associates degree in a technical field

Job description

Rapiscan Systems, a division of OSI Systems, seeks a Field Service Engineer 1 to install, maintain and repair Rapiscan systems remotely from the Memphis area. You will identify equipment issues, repair to spec and escalate as needed to minimize downtime.

Responsibilities include end-user training, on-site issue ownership, generating service reports, and documenting all activities. Travel up to 80% domestically and internationally is required; lifting up to 50 pounds and certifications may be