Field Services Engineer I — X-ray & Detection Tech

OSI Systems, Inc.; Philadelphia (Philadelphia County); On-site; USD 47,000 - 48,000; Full time

Job summary

Rapiscan, an OSI Systems, Inc. company, is seeking a Field Service Technician based in the Philadelphia, PA area to provide installation, troubleshooting, repair and maintenance support for Rapiscan systems. You will work on call, travel up to 75% domestically and internationally, and ensure customer satisfaction with high quality service.

Requirements include an A.S. in Electronic Technology or Engineering, 3 years in field service (X-ray industry preferred), strong troubleshooting skills, and

Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
• Technical degree or, demonstrable mechanical ability and knowledge.
• Previous experience/military training may be substituted for the Technical Degree.
• Basic knowledge / skills of Analog, Digital, and Mechanical systems.
• 3 years experience in field service environment, x-ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong technical written and verbal communication skills.
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions within position parameters based upon the company’s guidelines.
• Able to work on call rotation and work off hours as needed.
• Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis.
• Able to work outside in inclement weather as needed.
• Must possess a valid driver’s license.
• Must have and maintain reliable transportation for travel under 300 miles roundtrip.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phones and laptops and be on call as required.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accidents and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency.
• Ability to complete all training courses within a timely manner with stated passing grades.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Skills

Troubleshooting

Repair

Field service

Independent work

Written and verbal communication

Driver's license

Office software

ERP knowledge

Education

A.S. in Electronic Technology or Engineering with Mechanical Engineering experience

Technical degree or demonstrable mechanical ability and knowledge

Job description

Rapiscan, an OSI Systems, Inc. company, is seeking a Field Service Technician based in the Philadelphia, PA area to provide installation, troubleshooting, repair and maintenance support for Rapiscan systems. You will work on call, travel up to 75% domestically and internationally, and ensure customer satisfaction with high quality service.

Requirements include an A.S. in Electronic Technology or Engineering, 3 years in field service (X-ray industry preferred), strong troubleshooting skills, and