Remote & On‑Site IT Technician - Help Desk Pro

Frankfurt Short Bruza; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Frankfurt Short Bruza Associates, P.C. is seeking an IT Technician to provide hands‑on and remote technical support for employees. You will be the first contact for technology questions, troubleshoot issues, and prepare new equipment to keep teams productive.

The role requires a Bachelor's degree in a related field or equivalent experience, up to two years in desktop support, and familiarity with Microsoft 365, AD, and IT service management practices. Some after-hours work may be required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent education and experience.
• Up to two years of desktop support, help desk, or related IT experience.
• Experience with IT service management practices and ticketing systems such as ServiceNow preferred.
• CompTIA A+, Network+, Security+, Cisco CCNA, or relevant Microsoft certification preferred.

Responsibilities

• Serve as the first point of contact for help desk inquiries and respond to tickets within established service standards.
• Troubleshoot hardware, software, network, and operating system issues through resolution.
• Document support requests, troubleshooting steps, actions taken, and final solutions.
• Install, configure, image, repair, and replace computers, software, servers, switches, network devices, and related equipment.
• Set up workstations and verify equipment and account access for new employees.
• Provide on‑site and remote technical support to employees.
• Support Microsoft 365 applications, Windows operating systems, Active Directory, and remote support tools.
• Assist with Teams, Logitech, and other audio and video conferencing systems.
• Create user instructions and technical documentation for common processes.
• Participate in a rotating schedule for new‑hire technology training.
• Collaborate with Technology team members and departments across the organization.

Skills

Windows OS

Microsoft 365

Networking basics

Active Directory

Troubleshooting

Communication skills

Teamwork

Education

Bachelor's degree in CS/IT or related field

IT certifications (e.g., CompTIA A+/Network+/Security+, CCNA, MS cert)

Tools

ServiceNow

Job description

Frankfurt Short Bruza Associates, P.C. is seeking an IT Technician to provide hands‑on and remote technical support for employees. You will be the first contact for technology questions, troubleshoot issues, and prepare new equipment to keep teams productive.

The role requires a Bachelor's degree in a related field or equivalent experience, up to two years in desktop support, and familiarity with Microsoft 365, AD, and IT service management practices. Some after-hours work may be required.