On-Site IT Support Technician (Tier 1-2)

ADP, Inc.; Uniontown (Fayette County); On-site; USD 42,000 - 63,000; Full time

Job summary

ADP, Inc. in Uniontown, PA is seeking an IT Tier 1 and 2 Support Technician to maintain reliable technology services for employees.

You will provide first- and second-level support for hardware, software, networking, accounts, printers, phones, and mobile devices across the organization, escalating when needed and documenting resolutions to improve service quality. This on-site role emphasizes customer service, cybersecurity best practices, and strong collaboration with IT leadership to minimize

Qualifications

• High school diploma or equivalent required; associate degree or IT training preferred.
• Knowledge of Windows OS, Microsoft 365, Active Directory, basic networking, printers, and mobile devices.
• Ability to troubleshoot hardware, software, network connectivity, user access, and peripheral device issues promptly.
• Strong customer service, communication, documentation, and problem-solving skills.
• Preferred certifications include CompTIA A+, Network+, Security+, and Microsoft 365 or Azure.
• Experience supporting remote users or multiple office locations is a plus.

Responsibilities

• Serve as the primary point of contact for Tier 1 help desk requests and Tier 2 escalations.
• Diagnose, resolve, and document hardware, software, network, printer, phone, and account issues.
• Set up, configure, deploy, maintain, and troubleshoot desktops, laptops, monitors, printers, phones, mobile devices, and related peripherals.
• Create, modify, and disable user accounts, permissions, email accounts, and group access in accordance with company procedures.
• Support Microsoft 365 applications, Windows workstations, remote access tools, endpoint security, and other business-critical systems.
• Escalate complex issues to higher-level IT staff, vendors, or service providers while maintaining communication with end users until resolution.
• Maintain accurate records of support requests, equipment inventory, troubleshooting steps, resolutions, and recurring issues.
• Assist with software updates, patching, antivirus monitoring, backups, equipment lifecycle management, and basic cybersecurity initiatives.
• Provide user training and guidance on technology tools, security awareness, and standard IT procedures.
• Support new hire onboarding, employee offboarding, workstation moves, and technology setup for offices or departments as needed.

Skills

Windows OS

Microsoft 365

Active Directory

Network basics

Printers

Mobile devices

Business apps

Customer service

Communication

Documentation

Troubleshooting

Ticketing systems

Remote support

Cybersecurity basics

Endpoint security

Education

High school diploma or equivalent

Associate degree or IT training

Tools

CompTIA A+

Network+

Security+

Microsoft 365

Microsoft Azure

Remote support tools

EndPoint protection

Backup solutions

Asset management

Job description

ADP, Inc. in Uniontown, PA is seeking an IT Tier 1 and 2 Support Technician to maintain reliable technology services for employees.

You will provide first- and second-level support for hardware, software, networking, accounts, printers, phones, and mobile devices across the organization, escalating when needed and documenting resolutions to improve service quality. This on-site role emphasizes customer service, cybersecurity best practices, and strong collaboration with IT leadership to minimize