After Hours Care Coordinator NightsWeekends HYBRIDPARTTIME

Kind Senior Care Maine; Portland (ME); On-site; USD 6,457 - 13,837; Part time

Benefits offered by this job

Paid Sick Time

Flexible scheduling

Incentive programs

Continuity of care

Job summary

Kind Senior Care Maine is looking for an After Hours Care Coordinator to assist with care services during nights and weekends. This part-time role requires responding to urgent client calls and resolving issues efficiently. Candidates should have a high school diploma, a year of administrative or customer service experience, and relevant certifications such as CNA or PSS. The role offers competitive pay of $35 on weekdays and $70 on weekends, plus additional caregiver opportunities.

Qualifications

• 1 year of experience in an administrative role preferred in healthcare.
• Passion for helping seniors remain safe and independent.
• Ability to complete a driving record and background check.

Responsibilities

• Answer urgent phone calls outside office hours.
• Resolve client service and scheduling issues.
• Monitor after-hours email and respond to missed clock-ins.

Skills

Customer service

Communication

Caregiving

Education

High school diploma

Certified Nursing Assistant (CNA)

Personal Support Specialist (PSS) Certificate

Direct Service Worker (DSW) Certificate

Tools

Smartphone

Vehicle

Job description

Position Overview

Kind is seeking an After Hours Care Coordinator who can support our team in the field on nights and weekends. This is a part time role covering 1-2 weekday shifts per week and 1-2 weekend shifts per month.

Purpose

The After Hours Care Coordinator is responsible for supporting our Care Team in providing excellent home care services beyond regular office hours on weeknights and on weekends.

Main Duties

• When assigned on‑call, answer all urgent phone calls outside regular office hours on evenings and weekends.
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Monitor the after‑hours email for any missed clock‑ins / outs and voicemails.
• Track all incoming calls, missed clock‑ins, and voicemails in the on‑call log; respond to each as needed.
• Serve as “jump and run” caregiver in times when unable to fill shifts – an essential requirement.
• Any other tasks requested by Kind Senior Care Office Staff.

Other Requirements

• Need reliable phone service and internet access throughout the shift.
• Must be available to answer and respond to incoming phone calls throughout the shift.
• Must live within Cumberland County.
• Must be ready to support caregivers by providing caregiving services at any time during the shift.
• When not actively taking calls or completing follow‑through, staff may use free time as they see fit, provided the above requirements are met.

Pay

Flat rate of $35 per weekday and $70 per weekend day (Saturday & Sunday); plus $20.00 per hour & mileage reimbursement if you must cover a shift.

We would also love to have you work as a Caregiver for Kind outside of the on‑call position for additional compensation.

Qualifications

• High school diploma required.
• 1 year of experience in an administrative role within an office or customer service setting; preferably within a healthcare setting.
• Certified Nursing Assistant (CNA), Personal Support Specialist (PSS) or Direct Service Worker (DSW) Certificate is required.
• Passion for helping seniors remain safe and independent wherever they call home.
• Valid driver’s license, reliable insured vehicle and smartphone.
• Ability to complete a driving record check and background check.

Benefits

• Paid Sick Time.
• Work/life balance and flexible scheduling.
• Incentive programs, bonuses for performance and caregiver referrals.
• Continuity of care focused on consistent schedules for clients and caregivers.

Compensation: $35.00 - $75.00 per day

Work remote temporarily due to COVID-19.