On-Call Scheduling Specialist

LAdmins_jobs; United States; Remote; USD 17,000 - 25,000; Part time

Benefits offered by this job

Permanent Work from Home

Paid Time Off

Monthly Performance Bonus

Annual Bonus

Health Allowance

Job summary

LAdmins_jobs in a remote setup (Philippines) seeks a weekend on-call coordinator to monitor caregiver shifts, manage replacements, and maintain clear communications with clients. You will handle high-volume outreach, document every step, and coordinate back-office needs while the main office is closed.

Requirements include scheduling/dispatch experience, strong communication, and the ability to work independently during weekends and evenings.

Qualifications

• Experience in scheduling, dispatch, staffing coordination or similar roles.
• Ability to make a high volume of calls under time pressure, including evenings and mornings.
• Clear, calm, reassuring phone communication with caregivers and clients/families.
• Strong follow-through and ability to track multiple tasks simultaneously.
• Ability to work independently, with back office responsibilities during closures.
• Care for seniors' wellbeing and comfort, even when behind the scenes.
• Availability to be on call Friday 4:00 PM to Monday 8:00 AM PT.

Responsibilities

• Shift Coverage Monitoring: monitor caregiver shifts and start replacement process early.
• On-Call Caregiver Outreach: call full on-call list until replacement confirmed.
• Client & Family Communication: inform client with new caregiver details for smooth handoff.
• Arrival Tracking: confirm replacement arrival and follow-up until on-site coverage.
• Shift Documentation: log calls, responses, and arrival times for records.
• Back Office & Administrative Support: weekend point of contact, keep rosters and logs accurate.

Skills

Scheduling

Dispatch

Staffing

Phone calls

Communication

Multitasking

On-call availability

Job description

Location: Remote — Philippines

Employment Type: Part-time, Weekend On-Call

Schedule: Friday 4:00 PM – Monday 8:00 AM Pacific Time (Saturday 7:00 AM – Monday 11:00 PM Philippine Time)

Benefits and Compensation

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

What you'll do

• Shift Coverage Monitoring: Keep a close eye on scheduled caregiver shifts and catch no-shows or last-minute cancellations early, starting the replacement process right away.
• On-Call Caregiver Outreach: Call through the full on-call caregiver list until a replacement is confirmed, moving quickly without cutting corners.
• Client & Family Communication: Reach out to the client or family with the name and details of their new caregiver for that shift, so the handoff feels smooth and reassuring rather than last-minute.
• Arrival Tracking: Confirm when the replacement caregiver expects to arrive and follow up until coverage is confirmed on-site.
• Shift Documentation: Log every call, caregiver response, and confirmed arrival time so there's a clear record of how each gap was covered.
• Back Office & Administrative Support: Serve as the weekend point of contact for back office needs while the main office is closed, keeping caregiver rosters, contact logs, and shift records accurate and up to date.

What you'll bring

• Experience in scheduling, dispatch, staffing coordination, or a similar coordination role; home care or senior caregiving staffing experience is a plus.
• Comfort making a high volume of calls under time pressure, including evenings and early mornings.
• Clear, calm, and reassuring phone communication with both caregivers and clients or families.
• Strong follow-through and the ability to track several moving pieces at once (who was called, who said yes, when they'll arrive) without losing the thread.
• Comfort handling back office and administrative work independently, without a supervisor on-site, since you're covering for the main office while it's closed.
• A genuine care for seniors' wellbeing and comfort, even when your role is behind the scenes.
• Availability to be on call Friday 4:00 PM to Monday 8:00 AM Pacific Time (Saturday 7:00 AM to Monday 11:00 PM Philippine Time).
• A reliable internet and phone connection and a dedicated home workspace.

How you work

• Problem solving: You dig into issues, weigh the options, and land on practical solutions.
• Teamwork: You work well with others and pitch in wherever the team needs support.
• Sound judgment: You use good judgment and know when to act and when to ask.
• Planning & organizing: You plan ahead, stay organized, and keep track of the details.
• Professionalism: You represent the team and company well in every interaction.
• Quality focus: You take pride in accurate, well-done work.
• Dependability: You show up, follow through, and can be counted on.
• Ethics: You act with integrity and honesty in everything you do.