Remote On-Call Home Care Coordinator

Right at Home UK; Mountain Brook (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Right at Home coordinates in-home care services during on-call rotations, primarily early mornings, weeknights, weekends and major holidays; the On-Call Coordinator serves as the primary contact for clients, caregivers and families outside of standard office hours. The on-call schedule repeats in 28-day rotations with evenings, overnights, weekends and holidays, all remote.

The role requires prompt communication, problem solving, and careful documentation to support continuity of care and

Qualifications

• High school diploma or equivalent; administrative experience preferred.
• Experience with direct care, CNA/PCA certification is a plus.
• Strong verbal and written communication, including telephone etiquette.
• Ability to work independently and exercise sound judgment in time-sensitive situations.
• Strong organizational and problem-solving skills.
• Basic computer proficiency, including Microsoft Office and scheduling systems.
• English language proficiency required.
• Commitment to confidentiality and professionalism.

Responsibilities

• Serve as the primary point of contact for clients, caregivers, and families during assigned on-call hours.
• Answer all incoming on-call calls and respond promptly and professionally.
• Support continuity of care and caregiver utilization by prioritizing consistent, appropriate matches during on-call scheduling.
• Track caregiver availability and manage unfilled shifts.
• Address and resolve missed clock-ins/clock-outs and other scheduling discrepancies.
• Respond to and manage client or caregiver issues, concerns, or emergencies during on-call hours.
• Perform caregiver and client warm handoffs and introductions as appropriate.
• Maintain accurate documentation of client and caregiver interactions, service changes, and resolutions.
• Communicate significant issues, trends, or updates to the administrative team by preparing and submitting a written report following the on-call period.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Support overall client and employee satisfaction through professionalism, empathy, and problem-solving.
• Provide back-up support to office staff on an as-needed basis.
• Make independent, time-sensitive decisions within established guidelines to resolve on-call issues and elevate concerns appropriately when needed.
• Uphold and model Right at Home’s mission to improve the quality of life for those we serve, demonstrating empathy, professionalism, and respect in every interaction.

Skills

On-call coordination

Care scheduling

Customer service

Communication

Problem solving

Remote work

Microsoft Office

English proficiency

Education

High school diploma or equivalent

Administrative experience preferred

Tools

Scheduling systems

Microsoft Office

Job description

Right at Home coordinates in-home care services during on-call rotations, primarily early mornings, weeknights, weekends and major holidays; the On-Call Coordinator serves as the primary contact for clients, caregivers and families outside of standard office hours. The on-call schedule repeats in 28-day rotations with evenings, overnights, weekends and holidays, all remote.

The role requires prompt communication, problem solving, and careful documentation to support continuity of care and